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Customer Experience Operations Supervisor Jobs in Louisiana

Experience Supervisor Jobs
By Best Buy At Baton Rouge, LA, United States
Drives localized customer and employee strategies and shares trends with the Store Experience Manager.
Drives a positive customer experience by building relationships and providing solutions to their needs.
Creates and sustains positive customer and employee experiences.
Identifies opportunities in their store to improve the customer and employee experience.
One year of leadership experience
Previous experience in sales, customer service, or related field

Are you an experienced Customer Experience Operations Supervisor looking for a new challenge? We are looking for a motivated individual to join our team and help us provide an exceptional customer experience. You will be responsible for leading a team of customer service representatives, ensuring customer satisfaction, and driving operational excellence. If you are a customer-focused leader who is passionate about delivering exceptional service, this could be the perfect opportunity for you!

Overview:

The Customer Experience Operations Supervisor is responsible for leading a team of customer service representatives and ensuring that customer inquiries and complaints are handled in a timely and efficient manner. The supervisor is also responsible for developing and implementing customer service policies and procedures, as well as providing feedback and coaching to team members.

Detailed Job Description:

The Customer Experience Operations Supervisor is responsible for overseeing the daily operations of the customer service team. This includes monitoring customer inquiries and complaints, ensuring that customer inquiries are answered in a timely and accurate manner, and providing feedback and coaching to team members. The supervisor is also responsible for developing and implementing customer service policies and procedures, and ensuring that customer service standards are met. Additionally, the supervisor is responsible for monitoring customer service metrics and providing reports to management.

What is Customer Experience Operations Supervisor Job Skills Required?

• Excellent customer service and communication skills
• Ability to lead and motivate a team
• Knowledge of customer service policies and procedures
• Knowledge of customer service metrics and reporting
• Ability to handle customer inquiries and complaints in a professional manner
• Ability to analyze customer feedback and develop solutions
• Knowledge of customer service software and systems

What is Customer Experience Operations Supervisor Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• At least 5 years of experience in customer service or related field
• Experience in leading and managing a team
• Excellent organizational and problem-solving skills

What is Customer Experience Operations Supervisor Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and reporting
• Knowledge of customer service policies and procedures

What is Customer Experience Operations Supervisor Job Experience?

• At least 5 years of experience in customer service or related field
• Experience in leading and managing a team
• Experience in developing and implementing customer service policies and procedures

What is Customer Experience Operations Supervisor Job Responsibilities?

• Monitor customer inquiries and complaints and ensure that they are handled in a timely and efficient manner
• Develop and implement customer service policies and procedures
• Monitor customer service metrics and provide reports to management
• Provide feedback and coaching to team members
• Analyze customer feedback and develop solutions
• Ensure that customer service standards are met