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Customer Experience Manager Jobs in New Jersey

Customer Experience Manager - Airports
By Air Canada At Newark, NJ, United States
A minimum of two years previous people management experience
Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance
Strong interpersonal skills (organizational, team oriented & focused)
A genuine passion for creating and leading a global top ten Airline customer and employee experience
Ability to adapt to new technology and to share that knowledge
Possess at least a high school diploma
Customer Experience Manager Jobs
By Aquent At Bridgewater, NJ, United States
○ Embody excellence in consumer experience at all level and influence product and service strategy direction
● Strong communication and presentation skills to convey recommendations efficiently
● CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy.
● International experience, with understanding of cultural sensitives as the role is global
● High EQ to manage different stakeholders within the organization and understand how to bring them along.
● English communication skills on a professional level (verbal and written)
Customer Experience Manager Jobs
By PeopleLogic Business Solutions At New Jersey, United States
Retail Operations: Customer Relationship Management: Customer Experience Strategy
Retail Operations: Customer Relationship Management: Customer Analytics
Retail Operations: Customer Relationship Management: Customer Loyalty
Retail Operations: Store Operations: Customer Resolution Management
Track, review and manage customer complaint escalated through social media
Create the segment wise annual customer budgets for retail marketing activities and track the expenditure as per the allocations
Customer Experience Manager Jobs
By SAM Nutrition At Greater Minneapolis-St. Paul Area, United States
Communicate with management by providing regular CRM updates via reports, sales opportunities, contracting progress, and maintaining up to date account information
Work collaboratively with field management technical service to best serve the customers’ needs
Manage existing customer relationships and negotiate customer agreements that deliver against annual operating plans
Develop and execute account plans focused on growth strategy and manage the opportunity pipeline
Highly organized, with the ability to effectively manage multiple projects and initiatives simultaneously
Strong Microsoft and ERP/CRM application skills
Customer Experience Manager - Paramus
By Tesla At Paramus, NJ, United States
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Responsible for ensuring all employees provide best in class customer experience for every customer
Manage customer escalations quickly and effectively
Family-building, fertility, adoption and surrogacy benefits
Customer Experience Manager - Eatontown
By Tesla At Eatontown, NJ, United States
Family-building, fertility, adoption and surrogacy benefits
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Customer Experience Manager Jobs
By Konica Minolta Business Solutions U.S.A., Inc. At Ramsey, NJ, United States
Manage, monitor and ongoing maintenance of dealer/end-customer online and offline experience roadmaps, customer journey frameworks and personas
Lead the evolution, implementation, processes & expansion of our customer digital platform to understand end to end customer’s journeys & experience.
Deploy and monitor metrics for personalization and work to continually improve customers’ experiences and enhance life-time value of the customer
Responsible for developing & coaching direct Customer Experience Administrative direct reports
Problem solving and analytics skills with sharp attention to detail, including the ability to navigate through ambiguity
Excellent written and verbal communication skills

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Manager to join our team and help us deliver a world-class customer experience. You will be responsible for developing and executing strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, we want to hear from you!

What is Customer Experience Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to manage customer relationships
• Ability to analyze customer feedback and data
• Ability to develop customer service strategies
• Ability to work with cross-functional teams
• Excellent problem-solving and decision-making skills
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Customer Experience Manager Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer experience management
• Knowledge of customer service strategies

What is Customer Experience Manager Experience?

• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Responsibilities?

• Develop customer service strategies to improve customer experience
• Analyze customer feedback and data to identify areas of improvement
• Manage customer relationships and ensure customer satisfaction
• Work with cross-functional