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Customer Experience Guide Jobs in New York

Director, Customer Experience Jobs
By Laguna Source At Inwood, NY, United States
* Knowledge and experience in account management, order processing, fulfillment procedures, sales, and logistics.
* Defining and optimizing customer experience lifecycle, owning end-to-end order management.
* Strong management and leadership skills, with communication and interpersonal skills to motivate leaders and team members.
* Working with sales management to align strategies, coverage plans, and account dynamics.
* Bachelor's degree with 5-7+ years of experience leading teams in a customer service or sales environment.
* Managing Product Number Codes and Price Lists.
At&T Customer Experience
By Brainiac Marketing At Queens, NY, United States
· Develop and maintain a knowledge base of the evolving products and services
· Previous experience in customer service, sales, or other customer-facing roles.
· Excellent written and verbal communication skills
· Handle wireless appointments and retail customer inquiries
· You will work comfortably in a retail environment
· Provide information about wireless products and services
Director, Customer Experience Jobs
By Coach At New York, NY, United States
Prior supervisor experience and strong leadership skills.
In collaboration with the Vice President, develops the objectives, strategies and directs the execution of Coach’s signature brand and store experiences.
6+ years’ experience in directing events, brand experience and retail marketing programs.
Our Competencies for All People Managers
Americans With Disabilities Act (ADA)
Negotiates with venues, partners, vendors to secure rates and fees that enhance budgets.
Customer Experience Lead Jobs
By Homez At New York, NY, United States
Ability to work under pressure, multitask, prioritize and manage time effectively.
Strong problem-solving/troubleshooting and communication skills with the different departments.
Exceptional interpersonal skills, a real team player.
Previous work experience in customer service - an advantage.
Be responsible for providing outstanding support to customers through various channels.
Focus on consistently achieving high customer satisfaction.

Are you passionate about creating amazing customer experiences? We are looking for a Customer Experience Guide to join our team and help us provide our customers with the best possible experience. If you have a knack for understanding customer needs and providing exceptional service, this is the job for you!

What is Customer Experience Guide Skill Requirements?

• Excellent customer service skills
• Ability to communicate effectively with customers
• Ability to troubleshoot customer issues
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Ability to maintain customer confidentiality

What is Customer Experience Guide Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Certification in customer service or related field (preferred)

What is Customer Experience Guide Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software

What is Customer Experience Guide Experience?

• Previous customer service experience

What is Customer Experience Guide Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Troubleshoot customer issues and provide solutions
• Provide accurate information about products and services
• Process orders and returns
• Follow up with customers to ensure satisfaction
• Maintain customer records
• Monitor customer service metrics
• Identify and suggest possible improvements in customer service processes