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Customer Chat Specialist Jobs in New York

Customer Specialist Jobs
By Tish and Snooky's Manic Panic At New York City Metropolitan Area, United States
·Detail Oriented; Strong organizational and time management skills
·Product Knowledge; Maintain an understanding of product knowledge and performance of existing and new features
·Strong Communication skills, both oral and written
·Strong interpersonal skills and ability to thrive in a fast-paced, team environment
·Experience in apps like Reamaze to address customer inquiries
·Technical Support; Process incoming customer inquiries and questions via the telephone and electronic communications
Senior Analyst - Chat
By Amex At , New York $55,000 - $105,000 a year
Technical/capability project management skills preferred
Define the offer strategy in partnership with product and marketing partners
Create simple yet effective dialogic marketing copy and user experiences for our CMs and CCPs
Bring new and innovative treatments and chat capabilities to market
Superior verbal and written communication skills with the ability to tailor communication style appropriately depending on the audience
Experience implementing customer marketing strategies and ability to articulate and measure success
Senior Analyst - Chat
By American Express At New York, NY, United States
Technical/capability project management skills preferred
Define the offer strategy in partnership with product and marketing partners
Create simple yet effective dialogic marketing copy and user experiences for our CMs and CCPs
Bring new and innovative treatments and chat capabilities to market
Superior verbal and written communication skills with the ability to tailor communication style appropriately depending on the audience
Experience implementing customer marketing strategies and ability to articulate and measure success
Chat Specialist Jobs
By Percepta At Florida, United States
Time management and organizational skills to efficiently organize, plan, schedule, and execute telebusiness activities
Ability to build strong professional relationships and adapt approaches to different management styles
2-3 years of customer service experience, preferably in a contact center operations environment with digital communications.
Additional experience in customer service, and digital communications is a plus
Excellent customer service ability; use questioning skills to easily explore customer needs and concerns
Strong problem solving, troubleshooting experience.

Are you looking for a job that allows you to help customers and make a difference in their day? We are looking for a Customer Chat Specialist to join our team and provide exceptional customer service. You will be the first point of contact for our customers and will be responsible for responding to inquiries, resolving customer issues, and providing helpful information. If you are passionate about customer service and want to make a difference, this is the job for you!

A Customer Chat Specialist is a customer service professional who provides customer support via chat. They are responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to customers.

What is Customer Chat Specialist Skills Required?

• Excellent written and verbal communication skills
• Ability to multitask and prioritize
• Strong problem-solving and analytical skills
• Knowledge of customer service principles and practices
• Proficiency in using chat software
• Ability to remain calm and professional in difficult situations

What is Customer Chat Specialist Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Proficiency in using chat software

What is Customer Chat Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices

What is Customer Chat Specialist Experience?

• Previous customer service experience
• Experience using customer service software
• Experience in a customer service role

What is Customer Chat Specialist Responsibilities?

• Respond to customer inquiries via chat
• Resolve customer issues in a timely manner
• Provide helpful information to customers
• Follow up with customers to ensure satisfaction
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management