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Customer Chat Specialist Jobs in Florida

Online Chat Specialist Jobs
By EOI Consulting Group, LLC At Jacksonville, FL, United States

Our growing business is looking for skilled problem solvers to join our team as an Online Chat Specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer ...

Customer Experience Manager (Ivr And Chat)
By Brightspeed At , Charlotte, 28203, Nc
As a Customer Experience Manager your responsibilities are:
Defining reporting requirements and analyze them to drive self-service and customer experience scores improvement and read out to leadership
Proven track record in UX design and performance management
We offer competitive compensation and comprehensive benefits.
Identifying opportunities and proactively championing best in class customer experiences and self-service across IVR, chat and chatbot engagement channels
5+ years of experience in leading sales centers technologies in tech or telecom
Chat Support Specialist (Sales)
By IMG Academy At Bradenton, FL, United States
Demonstrate technical selling skills and product knowledge in all areas of IMG Academy
Marketing, Sports Marketing, Sports Management or related business majors preferred
Master’s degree in Sports Management, Business or related field.
This position is located in Bradenton, Florida and is not a remote position.
Educate customers about terminology, features and benefits of various IMG Academy products
Maintain a thorough knowledge of IMG Academy campus

Are you looking for a job that allows you to help customers and make a difference in their day? We are looking for a Customer Chat Specialist to join our team and provide exceptional customer service. You will be the first point of contact for our customers and will be responsible for responding to inquiries, resolving customer issues, and providing helpful information. If you are passionate about customer service and want to make a difference, this is the job for you!

A Customer Chat Specialist is a customer service professional who provides customer support via chat. They are responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to customers.

What is Customer Chat Specialist Skills Required?

• Excellent written and verbal communication skills
• Ability to multitask and prioritize
• Strong problem-solving and analytical skills
• Knowledge of customer service principles and practices
• Proficiency in using chat software
• Ability to remain calm and professional in difficult situations

What is Customer Chat Specialist Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Proficiency in using chat software

What is Customer Chat Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices

What is Customer Chat Specialist Experience?

• Previous customer service experience
• Experience using customer service software
• Experience in a customer service role

What is Customer Chat Specialist Responsibilities?

• Respond to customer inquiries via chat
• Resolve customer issues in a timely manner
• Provide helpful information to customers
• Follow up with customers to ensure satisfaction
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management