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Customer Chat Specialist Jobs in Arizona

Customer Chat Representative - Eap (Sun-Wed 11:00Am-9:30Pm Et Shift)
By CVS Health At , , Az $18.50 - $34.60 an hour
Resolves complex issues without or with limited management intervention.
2 years of experience in a healthcare, social, psychological or human/volunteering service field providing client support.
1 year of experience in call center environment
Insurance/ medical knowledge in a chat environment.
Schedules may be adjusted based on business need
Promptly responds incoming chats within the standard greeting approved timeframe.
Customer Chat Representative - Eap (Sun-Wed 12:00Pm-10:30Pm Et Shift)
By CVS Health At , , Az $18.50 - $34.60 an hour
Resolves complex issues without or with limited management intervention.
2 years of experience in a healthcare, social, psychological or human/volunteering service field providing client support.
1 year of experience in call center environment
Insurance/ medical knowledge in a chat environment.
Schedules may be adjusted based on business need
Promptly responds incoming chats within the standard greeting approved timeframe.

Are you looking for a job that allows you to help customers and make a difference in their day? We are looking for a Customer Chat Specialist to join our team and provide exceptional customer service. You will be the first point of contact for our customers and will be responsible for responding to inquiries, resolving customer issues, and providing helpful information. If you are passionate about customer service and want to make a difference, this is the job for you!

A Customer Chat Specialist is a customer service professional who provides customer support via chat. They are responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to customers.

What is Customer Chat Specialist Skills Required?

• Excellent written and verbal communication skills
• Ability to multitask and prioritize
• Strong problem-solving and analytical skills
• Knowledge of customer service principles and practices
• Proficiency in using chat software
• Ability to remain calm and professional in difficult situations

What is Customer Chat Specialist Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Proficiency in using chat software

What is Customer Chat Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices

What is Customer Chat Specialist Experience?

• Previous customer service experience
• Experience using customer service software
• Experience in a customer service role

What is Customer Chat Specialist Responsibilities?

• Respond to customer inquiries via chat
• Resolve customer issues in a timely manner
• Provide helpful information to customers
• Follow up with customers to ensure satisfaction
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management