Chat Support Specialist (Sales)

Job Title: Chat Support Specialist
FLSA Status: Non-Exempt
Department: Outreach (Sales)

• This position is located in Bradenton, Florida and is not a remote position.

Position Responsibilities

• Adhere to all company policies, procedures and business ethic codes
• Other duties as assigned
• Attend regular Sport Advisor team meetings and supporting peers, as needed
• Properly and effectively use the necessary CRM software to add data, confirm correct information, and better help in transferring to correct department or Sales Advisor
• Assist in lead generation by proactively reaching out to website visitors while acting as a bridge to Advisor sales conversions
• Determine customer needs and expectations while making expert recommendations to maximize the customer’s experience
• Demonstrate technical selling skills and product knowledge in all areas of IMG Academy
• Provide support and cover for other advisors including tours with prospective families, teams, groups and at times language translations
• Maintain a thorough knowledge of IMG Academy campus
• Manage online chat and responsible for real time assistance ranging from potential sales opportunities, customer requests, and solving customer concerns and issues
• Maintain close relationship with related departments on campus to ensure proper client transition from sale to participation
• Utilize customer service skills to solve real time issues while maintaining high level knowledge on Academy products and personal to transfer if needed
• Manage time effectively, meeting personal and company goals and working effectively with other members of the advisor team
• Partners with Management on customer and product issues to identify trends that may affect customer satisfaction levels while tracking chat KPI’s to provide a better overall customer experience
• Educate customers about terminology, features and benefits of various IMG Academy products

Qualifications
Knowledge, Skills and Ability

• Experience with online chat
• 0-1 years of customer experience preferred
• Experience with MS Office
• General knowledge of sports and athletics
• Desire to work collaboratively with colleagues
• Marketing, Sports Marketing, Sports Management or related business majors preferred
• Excellent written and verbal communication skills
• Attention to detail

Preferred Skills

• Master’s degree in Sports Management, Business or related field.
• Bilingual

Physical Demands and Work Environment

• Should be able to handle outdoor temperatures for a reasonable period of time.
• Must be able to move around campus which includes gym, turf, fields, etc.
• Ability to work flexible hours to include nights, weekends and holidays is required
• Ability to lift, move, push and pull equipment or boxes in excess of 40lbs.

Background Requirements

• Requires a drug check upon offer
• Requires a background check upon offer

Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.