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Customer Care Supervisor I Jobs

Customer Care Supervisor Jobs
By Overture Promotions At Waukegan, IL, United States
Day to day management, supervision, mentoring and training of Customer Care Coordinators.
Ensure communication with Customer Care Manager on all items so that action items can be addressed
Excellent oral and written communication skills
Proficient in MS Office Suite and Adobe Acrobat; beginner to intermediate Excel experience
NetSuite & HubSpot experience a plus
1-3 years of customer service experience
Customer Care Associate I (Virtual)
By University of Phoenix At , Phoenix, 85004 $33,300 a year
Proficient time management skills and a strong attention to detail while handling many different, complex, and critical processes simultaneously
Proficient interpersonal and communication skills to explain technical information to customers, stakeholders, VA representatives, students, and case managers
MINIMUM EDUCATION AND RELATED WORK EXPERIENCE
One (1) year of customer service or other applicable experience
Good oral, written and interpersonal communication and customer service soft skills to maintain a positive and helpful attitude with customers
Working knowledge of personal software packages and communication equipment to perform general administrative functions
Customer Care Representative I
By GAF Materials Corporation At , Remote $42,190 - $53,910 a year
Manage inbound and outbound calls in a timely manner
Provide world-class service by delivering an effortless customer experience.
Prior Customer Service experience specifically in a call center environment preferred
Excellent verbal and written communication skills
Strong computer skills: Google Business Suite
We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
Customer Care Representative I
By ENGIE North America Inc. At Houston, TX, United States
Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors
More information can be found here: Discover our employee benefits
Salary Range: $39,270.00 – $100,620.00 USD, annually
In addition to salary, this position is eligible for a competitive bonus / incentive plan
Customer Care Rep I
By Mindlance At New York City Metropolitan Area, United States
Able to perform basic job functions with help from co-workers, specialists, and managers on non-basic issues.
Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Responsible for successfully completing the required basic training.
Must pass the appropriate pre-employment test battery.
Primary duties may include, but are not limited to:
Analyzes problems and provides information/solutions.
Supervisor Customer Care (Mexico)
By First Advantage At United States
Handles questions and escalations from direct reports providing guidance to available resources/tools to increase capabilities and knowledge level of direct reports
Manages to tight timelines to deliver results and free up bandwidth to support subsequent programs
Bachelor’s degree or equivalent work experience.
Strong problem solving and analytical skills utilizing creativity and innovation
Excellent communication skills, including ability to tailor communication to audience to achieve desired results
Prior experience with Microsoft Windows Operating Systems and ISPs required and prior Customer Care and/or background services work related experience preferred.
Customer Care Supervisor Jobs
By Adaptive Specialties At Ohio, United States
Case Management experience and/or commitment to helping clients with special needs.
Develop, execute and manage projects to grow sales, customer loyalty and create process improvements.
Minimum of 5 years experience in a customer service roles, and 2 years in a supervisory role.
Ecommerce customer sales and service experience.
Experience with Home Care products and needs.
Curious approach to problem-solving with strong analytical skills.
Customer Care Supervisor - Remote
By Regal Beloit Corporation At Milwaukee, WI, United States
Education, Experience & Skills Required:
Manage workflow of department with a focus on driving increased levels of customer satisfaction and service levels
Manage ongoing training, quality & new hire recruitment for Customer Care team
Deploys innovative ideas that will drive a higher level of customer experience
Five years of professional Customer Care experience required
Minimum of 3-5 years’ experience within the Regal Rexnord Customer Care Team or Comparable business experience
Customer Care Team Supervisor
By 2ULaundry At Charlotte, NC, United States
Own order feedback response management, ensuring all questions and concerns are addressed in a timely and effective manner
You have experience using an international workforce to delegate low-skill tasks away from your W2 staff.
Manage the team of 3-4 Customer Care Agents and 1-2 Dispatch (Delivery Driver Support) Agents.
Help reorganize Google Doc workflows into the Notion database for improved agent experience and scalability
Manage scheduling, timesheet approvals, and assist with other HR-related tasks
Own hiring and onboarding for all new team members, ensuring proper and effective training for all daily responsibilities
Customer Care Supervisor Jobs
By ABC Fitness At United States
Strong organizational and time management skills
Manage employee activity and development
Manage daily call center activity
Experience with the i870, Microsoft Word, Excel, Power Point, MS Teams, Outlook
Experience with Ignite suite preferred but not required
Excellent verbal and written communication skills
Customer Care Supervisor Jobs
By Bread Financial At Kansas, United States
Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
The Company is an Equal Opportunity Employer.
The Company participates in E-Verify.
Be challenged. Be heard. Be valued. Be you ... be here.
Full Salary Range For Position
Coordinator I, Customer Care
By Zurn Elkay Water Solutions At Downers Grove, IL, United States
Maintain an in-depth knowledge of our products, both existing and new
1+ years of customer service experience
Experience with CRM and ERP systems preferred
Critical thinking, analytical, research and problem-solving skills
Answer inbound calls, emails, and web inquiries using the first-contact resolution process while maintaining department quality and production metrics
Document all customer interactions and conversations in the appropriate Pulse CRM fields and update pertinent information into Oracle order notes
Care Coordinator I Jobs
By Sea Mar Community Health Centers At Lakewood, WA, United States
Must have critical thinking skills and maintain confidentiality.
Excellent organizational skills and ability to handle a variety of tasks simultaneously.
Knowledge of medical terminology and/or behavioral health topics.
Strong decision making and prioritization skills.
Strong patient engagement, interpersonal, and communication skills and ability to establish a therapeutic relationship with the patient.
BA/BS/BSW in health related field with one year of experience working in community health.
Customer Care Specialist I - Appfolio Property Manager
By AppFolio, Inc. At United States
AppFolio Property Management software knowledge preferred.
Property Management industry knowledge preferred.
1+ years of experience working in a remote position preferred.
High degree of flexibility and effective time management.
Create effortless, joyful, and personalized customer experiences that inspire our customers and their communities to win.
Become an expert in AppFolio Property Manager. features, best practices, and common workflows.
Customer Care Specialist I - Payment Support
By AppFolio, Inc. At United States
Work within a small team to manage allocated queue of customer requests.
Provide Value Added Services product training to increase customer product knowledge.
Utilize SalesForce to manage all customer interaction and inquiries.
Receive direction from Manager and guidance from fellow Payments CCSs .
Exceptional customer relationship building skills.
Excellent written and oral communication skills.
Customer Care Associate I Remote In California
By Prime Therapeutics At Minneapolis, MN, United States
Responsible for meeting call handling requirements and daily telephone standards as set forth by management.
Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.
Refers patients/EAP clients to the Magellan's Care Management team for a provider, EAP affiliate, or Facility.
Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.
Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.
Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.
Supervisor I Nursing (Rn) – Specialty Care Administration
By Kelsey-Seybold Clinic At , Houston, Tx $85,550 - $105,685 a year
Required: RN from accredited nursing program. Bachelor’s degree in nursing or four years supervisory/management experience (4 years).
Required: 4 years clinical RN experience with at least 2 years progressive supervisor/management experience
Preferred: Nurse Certification in work related field (within 1 year)
Proficient keyboarding, Basic computer skills
Preferred: Experience with EPIC system
Employee Reward and Recognition Program
Customer Care Specialist I
By Lumen At , Remote $29,970 - $66,840 a year
Strong computer skills with MS Office experience and the ability to navigate multiple systems at once
Face to approximately 1300 customers a day-focusing on delivering an exceptional Customer Experience.
Performance managed to adnce, CSAT, Quality, and Retention.
1+ years of contact center experience
Answer inbound calls, chats, and emails from Enterprise customers.
Responsible for providing service level of 80% to the customers
Customer Care Office Specialist I
By City of Mesa, AZ At , Mesa, Az $38,504 - $54,360 a year

Description/Duties Customer Care Office Specialist I is responsible for dealing directly with the public, in person, in order to process service requests; receive, tabulate, and balance ...

Technical Customer Care Specialist I
By Cox Automotive At , , Al $18.67 - $23.55 an hour
Education and Work Experience/Knowledge and Skills Requirements:
Strong teambuilding skills with demonstrated problem solving abilities
This is a remote, work from home opportunity.
Manage the expectations of demanding clients to deliver high quality results in a timely fashion.
Develop extensive knowledge of DDC products and services.
Generally, less than 2 years of experience

Are you looking for a challenging and rewarding role in customer care? We are looking for an experienced Customer Care Supervisor to join our team and help us provide exceptional customer service. You will be responsible for managing a team of customer service representatives, ensuring customer satisfaction, and resolving customer issues. If you have a passion for customer service and a drive to succeed, this could be the perfect opportunity for you!

Overview The Customer Care Supervisor I is responsible for overseeing the customer service team and ensuring that customer inquiries and complaints are handled in a timely and professional manner. This position requires excellent communication and problem-solving skills, as well as the ability to manage multiple tasks and prioritize customer needs. Detailed Job Description The Customer Care Supervisor I is responsible for overseeing the customer service team and ensuring that customer inquiries and complaints are handled in a timely and professional manner. This position requires excellent communication and problem-solving skills, as well as the ability to manage multiple tasks and prioritize customer needs. The Customer Care Supervisor I will be responsible for training and supervising customer service representatives, monitoring customer service performance, and resolving customer complaints. The Customer Care Supervisor I will also be responsible for developing and implementing customer service policies and procedures, and ensuring that customer service standards are met. Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and prioritize customer needs
• Knowledge of customer service policies and procedures
• Ability to train and supervise customer service representatives
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least three years of customer service experience
• At least one year of supervisory experience
Job Knowledge
• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Experience
• At least three years of customer service experience
• At least one year of supervisory experience
Job Responsibilities
• Train and supervise customer service representatives
• Monitor customer service performance
• Resolve customer complaints
• Develop and implement customer service policies and procedures
• Ensure customer service standards are met
• Handle customer inquiries and complaints in a timely and professional manner