Customer Care Rep I

Note: Mass Hiring

Position Summary:

Position:Customer Care Rep I

Location:Multiple Locations in Virginia

Term:06+ months (Possible Extension)

Schedule Notes: 

Timings:The Shifts for this position would be any 8-hour shift between 10:00 am to 10:30 pm EST. Monday thru Friday and applicable Saturdays and/or Sundays from 8:00 am to 5:00 pm.

The training schedule is 8:30 am-5 pm

Additional Details

Candidates must reside w/in 50 Miles of MASON OH - This is a Hybrid role: Although both the position as well as the Training will be mainly virtual, candidates may be required to go into the office as needed.

Training time: 3-4 weeks of onsite training.

Job Duties:

• Requires an HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Provides external and internal customers with requested information.
• Must pass the appropriate pre-employment test battery.
• Primary duties may include, but are not limited to:
• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Able to perform basic job functions with help from co-workers, specialists, and managers on non-basic issues.
• Outbound calls are conducted in theZip Drugbusiness area.
• Under immediate supervision, receives and places follow-up telephone calls/e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering, and troubleshooting.
• Researches and analyzes data to address operational challenges and customer service issues.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Operates a PC/image station to obtain and extract information; documents information, activities, and changes in the database.
• Analyzes problems and provides information/solutions.
• ForURAC-accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
• Responsible for successfully completing the required basic training.