Customer Care Supervisor Jobs

Adaptive Specialties is a fast growing company dedicated to helping our clients with special needs thrive in their homes. A client said it best, "we helped change his life". We are looking for teammates who want to make a difference.

Responsibilities

• Develop, execute and manage projects to grow sales, customer loyalty and create process improvements.
• Provide sales and service support to our clients and caregivers to provide home care product and service solutions.
• Assist with additional projects and tasks as needed
• Flexible hours, Monday - Friday.
• Annual training classes
• Establish and maintain client relationships with organizations and individuals and provide ongoing flexible help.
• Partner with team to expand reach to new client groups and/or products.
• Process orders and follow up on orders and client needs

Qualifications

• Strong background in Excel and experience with online order entry systems.
• Ability to work from home with a suitable, private office environment.
• Detail oriented
• Willingness to partner with the team for a common goal. A team player.
• Experience with Home Care products and needs.
• Minimum of 5 years experience in a customer service roles, and 2 years in a supervisory role.
• Ecommerce customer sales and service experience.
• A strong work ethic
• Ability to communicate clearly and professionally, both verbally and in writing.
• Curious approach to problem-solving with strong analytical skills.
• Ability to work effectively in a fast-paced environment.
• Case Management experience and/or commitment to helping clients with special needs.