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Customer Care Supervisor I Jobs in Illinois

Customer Care Supervisor Jobs
By Overture Promotions At Waukegan, IL, United States
Day to day management, supervision, mentoring and training of Customer Care Coordinators.
Ensure communication with Customer Care Manager on all items so that action items can be addressed
Excellent oral and written communication skills
Proficient in MS Office Suite and Adobe Acrobat; beginner to intermediate Excel experience
NetSuite & HubSpot experience a plus
1-3 years of customer service experience
Coordinator I, Customer Care
By Zurn Elkay Water Solutions At Downers Grove, IL, United States
Maintain an in-depth knowledge of our products, both existing and new
1+ years of customer service experience
Experience with CRM and ERP systems preferred
Critical thinking, analytical, research and problem-solving skills
Answer inbound calls, emails, and web inquiries using the first-contact resolution process while maintaining department quality and production metrics
Document all customer interactions and conversations in the appropriate Pulse CRM fields and update pertinent information into Oracle order notes
Supervisor, Customer Care Jobs
By Medical Mutual At Ohio, IL, United States
Bachelor’s degree in Business Administration, Communications or related field or equivalent combination of training and experience.
3 years relevant experience successfully leading teams or projects (formally or informally).
Knowledge of health insurance products and services.
Knowledge of and the ability to apply fundamental customer service philosophies and best practices in a contact center environment.
Intermediate computer navigation and Microsoft Office skills.
Education reimbursement up to $5K per year
Supervisor - Customer Care (Remote)
By United Airlines At Chicago, IL, United States
Leads brick and mortar agents, as well as those working remote
Bachelor's degree (Communications or Psychology) or 4 years of relevant work experience
3-5 years’ experience effectively leading and developing large frontline teams with emphasis on responding to customer feedback
Motivational leadership, team building, coaching, analytical and problem-solving skills
Customer Care, Contact Center, Refunds, Baggage, Inflight, or airport experience
An understanding of the total customer experience within the airline industry or other service-related industries
Care Supervisor Jobs
By Help at Home At Canton, IL, United States
Knowledge of health administration regulations and standards, health information management, Medicaid Waivers, and home health service lines
Manage client care by addressing client concerns, adhering to client confidentiality, and identifying/reporting abnormalities with client conditions to appropriate channels.
Evaluate and monitor the quality of services delivered to clients and ensure compliance with all applicable regulatory requirements.
At least 2 years of supervisory experience preferred
Professional oral and written communication skills
Strong analytical and problem-solving skills to assess situations and make accurate observations in the workplace

Are you looking for a challenging and rewarding role in customer care? We are looking for an experienced Customer Care Supervisor to join our team and help us provide exceptional customer service. You will be responsible for managing a team of customer service representatives, ensuring customer satisfaction, and resolving customer issues. If you have a passion for customer service and a drive to succeed, this could be the perfect opportunity for you!

Overview The Customer Care Supervisor I is responsible for overseeing the customer service team and ensuring that customer inquiries and complaints are handled in a timely and professional manner. This position requires excellent communication and problem-solving skills, as well as the ability to manage multiple tasks and prioritize customer needs. Detailed Job Description The Customer Care Supervisor I is responsible for overseeing the customer service team and ensuring that customer inquiries and complaints are handled in a timely and professional manner. This position requires excellent communication and problem-solving skills, as well as the ability to manage multiple tasks and prioritize customer needs. The Customer Care Supervisor I will be responsible for training and supervising customer service representatives, monitoring customer service performance, and resolving customer complaints. The Customer Care Supervisor I will also be responsible for developing and implementing customer service policies and procedures, and ensuring that customer service standards are met. Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and prioritize customer needs
• Knowledge of customer service policies and procedures
• Ability to train and supervise customer service representatives
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least three years of customer service experience
• At least one year of supervisory experience
Job Knowledge
• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Experience
• At least three years of customer service experience
• At least one year of supervisory experience
Job Responsibilities
• Train and supervise customer service representatives
• Monitor customer service performance
• Resolve customer complaints
• Develop and implement customer service policies and procedures
• Ensure customer service standards are met
• Handle customer inquiries and complaints in a timely and professional manner