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Customer Care Supervisor I Jobs

Supervisor, Customer Care Jobs
By Medical Mutual At Ohio, IL, United States
Bachelor’s degree in Business Administration, Communications or related field or equivalent combination of training and experience.
3 years relevant experience successfully leading teams or projects (formally or informally).
Knowledge of health insurance products and services.
Knowledge of and the ability to apply fundamental customer service philosophies and best practices in a contact center environment.
Intermediate computer navigation and Microsoft Office skills.
Education reimbursement up to $5K per year
Supervisor - Customer Care (Remote)
By United Airlines At , Chicago, Il $68,310 - $76,560 a year
Leads brick and mortar agents, as well as those working remote
Bachelor's degree (Communications or Psychology) or 4 years of relevant work experience
3-5 years’ experience effectively leading and developing large frontline teams with emphasis on responding to customer feedback
Motivational leadership, team building, coaching, analytical and problem-solving skills
Customer Care, Contact Center, Refunds, Baggage, Inflight, or airport experience
An understanding of the total customer experience within the airline industry or other service-related industries
Supervisor - Customer Care (Remote)
By United Airlines At Chicago, IL, United States
Leads brick and mortar agents, as well as those working remote
Bachelor's degree (Communications or Psychology) or 4 years of relevant work experience
3-5 years’ experience effectively leading and developing large frontline teams with emphasis on responding to customer feedback
Motivational leadership, team building, coaching, analytical and problem-solving skills
Customer Care, Contact Center, Refunds, Baggage, Inflight, or airport experience
An understanding of the total customer experience within the airline industry or other service-related industries
Supervisor, Customer Care Jobs
By Bio-Techne At Minneapolis, MN, United States
Proficient in planning, organization, time management, and multi-tasking skills.
Looks into non routine situations and finds solutions on issues within AX for Customers, Management, and Customer Care.
Runs miscellaneous reports for self and management when needed, to assist with making decisions within the department.
Ability to manage a variety of responsibilities simultaneously with attention to detail.
Evaluates effectiveness and efficiencies and develops and offers suggestions to increase productivity in all areas of responsibility.
Knowledge of the systems, products, and services of the company.
Customer Care Supervisor Jobs
By PartsSource Inc. At Cleveland, OH, United States
Contact Center and/ or workforce management experience
Responsible for intraday management and monitoring of both email
Owns the end-to-end Customer Care Experience post onboarding for all customers.
Manage and monitor customer inquiry queues to consistently achieve KPIs and target service levels.
You have 2-3 years of experience managing a customer service team.
Your communication skills set you apart and build trust amongst those that work with you.
Care Supervisor Jobs
By Help at Home At Canton, IL, United States
Knowledge of health administration regulations and standards, health information management, Medicaid Waivers, and home health service lines
Manage client care by addressing client concerns, adhering to client confidentiality, and identifying/reporting abnormalities with client conditions to appropriate channels.
Evaluate and monitor the quality of services delivered to clients and ensure compliance with all applicable regulatory requirements.
At least 2 years of supervisory experience preferred
Professional oral and written communication skills
Strong analytical and problem-solving skills to assess situations and make accurate observations in the workplace
Supervisor, Customer Care Service
By Commerce Bank At St Louis, MO, United States
Associate degree in Business Administration or equivalent combination of education and experience required
Identify and schedule training opportunities for customer service, product solutions and/or technical skills
Plan and implement development activities to prepare agents for future supervisory responsibilities within the programs available
Strong knowledge of the retail products and services, including best practices
3+ years customer service/sales experience required
1+ years leadership experience required
Customer Care Associate I
By Prime Therapeutics At , Remote
Responsible for meeting call handling requirements and daily telephone standards as set forth by management.
Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.
Refers patients/EAP clients to the Magellan's Care Management team for a provider, EAP affiliate, or Facility.
Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.
Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.
Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.

Are you looking for a challenging and rewarding role in customer care? We are looking for an experienced Customer Care Supervisor to join our team and help us provide exceptional customer service. You will be responsible for managing a team of customer service representatives, ensuring customer satisfaction, and resolving customer issues. If you have a passion for customer service and a drive to succeed, this could be the perfect opportunity for you!

Overview The Customer Care Supervisor I is responsible for overseeing the customer service team and ensuring that customer inquiries and complaints are handled in a timely and professional manner. This position requires excellent communication and problem-solving skills, as well as the ability to manage multiple tasks and prioritize customer needs. Detailed Job Description The Customer Care Supervisor I is responsible for overseeing the customer service team and ensuring that customer inquiries and complaints are handled in a timely and professional manner. This position requires excellent communication and problem-solving skills, as well as the ability to manage multiple tasks and prioritize customer needs. The Customer Care Supervisor I will be responsible for training and supervising customer service representatives, monitoring customer service performance, and resolving customer complaints. The Customer Care Supervisor I will also be responsible for developing and implementing customer service policies and procedures, and ensuring that customer service standards are met. Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and prioritize customer needs
• Knowledge of customer service policies and procedures
• Ability to train and supervise customer service representatives
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least three years of customer service experience
• At least one year of supervisory experience
Job Knowledge
• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Experience
• At least three years of customer service experience
• At least one year of supervisory experience
Job Responsibilities
• Train and supervise customer service representatives
• Monitor customer service performance
• Resolve customer complaints
• Develop and implement customer service policies and procedures
• Ensure customer service standards are met
• Handle customer inquiries and complaints in a timely and professional manner