Register
Recruit Create CV

Customer Care Specialist Supervisor Jobs

Customer Care Specialist Jobs
By Inpro At Muskego, WI, United States

JOB REQUIREMENTS: Description Join a Milwaukee Journal Sentinel hall of fame company, 13 years in a row! Maybe it\'s our focus on employee development, maybe it\'s the generous time off, or just that ...

Customer Care Supervisor Jobs
By Overture Promotions At Waukegan, IL, United States
Day to day management, supervision, mentoring and training of Customer Care Coordinators.
Ensure communication with Customer Care Manager on all items so that action items can be addressed
Excellent oral and written communication skills
Proficient in MS Office Suite and Adobe Acrobat; beginner to intermediate Excel experience
NetSuite & HubSpot experience a plus
1-3 years of customer service experience
Customer Care Specialist Jobs
By VanderHouwen At Oregon, United States
Strong computer skills, including experience navigating the internet and using PC and Windows-based software (Microsoft Office).
Excellent written and verbal communication skills.
Proven strong problem-solving skills, analytical skills and attention to detail.
This role can be fully remote or a hybrid model in Beaverton, Oregon.
Fashion Passon - Athletic Wear
Contact Center / Social Media Customer Service
Family Care Specialist Supervisor
By Pathways At United States
Excellent time management and organizational skills.
Mentor and guide Family Care Specialists to enhance their professional skills and knowledge.
Proficiency in problem-solving and calm crisis management.
3 years of relevant experience with a Bachelor's Degree.
2 years of relevant experience with a Master's Degree.
Effective, respectful, and professional written and verbal communication skills.
Supervisor Customer Care (Mexico)
By First Advantage At United States
Handles questions and escalations from direct reports providing guidance to available resources/tools to increase capabilities and knowledge level of direct reports
Manages to tight timelines to deliver results and free up bandwidth to support subsequent programs
Bachelor’s degree or equivalent work experience.
Strong problem solving and analytical skills utilizing creativity and innovation
Excellent communication skills, including ability to tailor communication to audience to achieve desired results
Prior experience with Microsoft Windows Operating Systems and ISPs required and prior Customer Care and/or background services work related experience preferred.
Customer Care Supervisor Jobs
By Adaptive Specialties At Ohio, United States
Case Management experience and/or commitment to helping clients with special needs.
Develop, execute and manage projects to grow sales, customer loyalty and create process improvements.
Minimum of 5 years experience in a customer service roles, and 2 years in a supervisory role.
Ecommerce customer sales and service experience.
Experience with Home Care products and needs.
Curious approach to problem-solving with strong analytical skills.
Customer Care Supervisor - Remote
By Regal Beloit Corporation At Milwaukee, WI, United States
Education, Experience & Skills Required:
Manage workflow of department with a focus on driving increased levels of customer satisfaction and service levels
Manage ongoing training, quality & new hire recruitment for Customer Care team
Deploys innovative ideas that will drive a higher level of customer experience
Five years of professional Customer Care experience required
Minimum of 3-5 years’ experience within the Regal Rexnord Customer Care Team or Comparable business experience
Customer Care Team Supervisor
By 2ULaundry At Charlotte, NC, United States
Own order feedback response management, ensuring all questions and concerns are addressed in a timely and effective manner
You have experience using an international workforce to delegate low-skill tasks away from your W2 staff.
Manage the team of 3-4 Customer Care Agents and 1-2 Dispatch (Delivery Driver Support) Agents.
Help reorganize Google Doc workflows into the Notion database for improved agent experience and scalability
Manage scheduling, timesheet approvals, and assist with other HR-related tasks
Own hiring and onboarding for all new team members, ensuring proper and effective training for all daily responsibilities
Customer Care Supervisor Jobs
By ABC Fitness At United States
Strong organizational and time management skills
Manage employee activity and development
Manage daily call center activity
Experience with the i870, Microsoft Word, Excel, Power Point, MS Teams, Outlook
Experience with Ignite suite preferred but not required
Excellent verbal and written communication skills
Customer Care Supervisor Jobs
By Bread Financial At Kansas, United States
Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
The Company is an Equal Opportunity Employer.
The Company participates in E-Verify.
Be challenged. Be heard. Be valued. Be you ... be here.
Full Salary Range For Position
Youth Care Specialist Supervisor
By State of Delaware At , Wilmington, 19805, De
Three years' experience in supervising youth by overseeing daily activities such as recreation, treatment activities, meals, self-care, transportation or education.
Three years' experience in maintaining the security and safety of individuals and facilities.
Three years' experience in narrative report writing.
Two years' experience in child and adolescent development.
JOB REQUIREMENTS for Youth Care Specialist Supervisor
To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/
Care Supervisor Jobs
By Help at Home At Mount Vernon, IL, United States
Knowledge of health administration regulations and standards, health information management, Medicaid Waivers, and home health service lines
Manage client care by addressing client concerns, adhering to client confidentiality, and identifying/reporting abnormalities with client conditions to appropriate channels.
Evaluate and monitor the quality of services delivered to clients and ensure compliance with all applicable regulatory requirements.
At least 2 years of supervisory experience preferred
Professional oral and written communication skills
Strong analytical and problem-solving skills to assess situations and make accurate observations in the workplace
Care Supervisor Jobs
By Help at Home At Oak Forest, IL, United States
Knowledge of health administration regulations and standards, health information management, Medicaid Waivers, and home health service lines
Manage client care by addressing client concerns, adhering to client confidentiality, and identifying/reporting abnormalities with client conditions to appropriate channels.
Evaluate and monitor the quality of services delivered to clients and ensure compliance with all applicable regulatory requirements.
At least 2 years of supervisory experience preferred
Professional oral and written communication skills
Strong analytical and problem-solving skills to assess situations and make accurate observations in the workplace
Care Supervisor Jobs
By Help at Home At Alton, IL, United States
Knowledge of health administration regulations and standards, health information management, Medicaid Waivers, and home health service lines
Manage client care by addressing client concerns, adhering to client confidentiality, and identifying/reporting abnormalities with client conditions to appropriate channels.
Evaluate and monitor the quality of services delivered to clients and ensure compliance with all applicable regulatory requirements.
At least 2 years of supervisory experience preferred
Professional oral and written communication skills
Strong analytical and problem-solving skills to assess situations and make accurate observations in the workplace
Care Supervisor Jobs
By Help at Home At Springfield, IL, United States
Knowledge of health administration regulations and standards, health information management, Medicaid Waivers, and home health service lines
Manage client care by addressing client concerns, adhering to client confidentiality, and identifying/reporting abnormalities with client conditions to appropriate channels.
Evaluate and monitor the quality of services delivered to clients and ensure compliance with all applicable regulatory requirements.
At least 2 years of supervisory experience preferred
Professional oral and written communication skills
Strong analytical and problem-solving skills to assess situations and make accurate observations in the workplace
Supervisor, Customer Care Jobs
By Medical Mutual At Ohio, IL, United States
Bachelor’s degree in Business Administration, Communications or related field or equivalent combination of training and experience.
3 years relevant experience successfully leading teams or projects (formally or informally).
Knowledge of health insurance products and services.
Knowledge of and the ability to apply fundamental customer service philosophies and best practices in a contact center environment.
Intermediate computer navigation and Microsoft Office skills.
Education reimbursement up to $5K per year
Supervisor - Customer Care (Remote)
By United Airlines At , Chicago, Il $68,310 - $76,560 a year
Leads brick and mortar agents, as well as those working remote
Bachelor's degree (Communications or Psychology) or 4 years of relevant work experience
3-5 years’ experience effectively leading and developing large frontline teams with emphasis on responding to customer feedback
Motivational leadership, team building, coaching, analytical and problem-solving skills
Customer Care, Contact Center, Refunds, Baggage, Inflight, or airport experience
An understanding of the total customer experience within the airline industry or other service-related industries
Supervisor - Customer Care (Remote)
By United Airlines At Chicago, IL, United States
Leads brick and mortar agents, as well as those working remote
Bachelor's degree (Communications or Psychology) or 4 years of relevant work experience
3-5 years’ experience effectively leading and developing large frontline teams with emphasis on responding to customer feedback
Motivational leadership, team building, coaching, analytical and problem-solving skills
Customer Care, Contact Center, Refunds, Baggage, Inflight, or airport experience
An understanding of the total customer experience within the airline industry or other service-related industries
Supervisor, Customer Care Jobs
By Bio-Techne At Minneapolis, MN, United States
Proficient in planning, organization, time management, and multi-tasking skills.
Looks into non routine situations and finds solutions on issues within AX for Customers, Management, and Customer Care.
Runs miscellaneous reports for self and management when needed, to assist with making decisions within the department.
Ability to manage a variety of responsibilities simultaneously with attention to detail.
Evaluates effectiveness and efficiencies and develops and offers suggestions to increase productivity in all areas of responsibility.
Knowledge of the systems, products, and services of the company.
Customer Care Supervisor Jobs
By PartsSource Inc. At Cleveland, OH, United States
Contact Center and/ or workforce management experience
Responsible for intraday management and monitoring of both email
Owns the end-to-end Customer Care Experience post onboarding for all customers.
Manage and monitor customer inquiry queues to consistently achieve KPIs and target service levels.
You have 2-3 years of experience managing a customer service team.
Your communication skills set you apart and build trust amongst those that work with you.

Are you looking for an exciting opportunity to lead a team of customer care specialists? We are looking for an experienced Customer Care Specialist Supervisor to join our team and take our customer service to the next level! If you have a passion for customer service and a drive to help others, this is the perfect job for you!

Overview The Customer Care Specialist Supervisor is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The supervisor will ensure that customer service representatives are knowledgeable, professional, and provide timely and accurate responses to customer inquiries. Detailed Job Description The Customer Care Specialist Supervisor will be responsible for managing a team of customer service representatives. The supervisor will be responsible for training and developing customer service representatives, ensuring that customer service representatives are knowledgeable and professional, and providing timely and accurate responses to customer inquiries. The supervisor will also be responsible for monitoring customer service performance, providing feedback and coaching to customer service representatives, and resolving customer service issues. Job Skills Required
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to handle customer complaints and inquiries
• Knowledge of customer service best practices
• Knowledge of customer service software
• Ability to multitask and prioritize tasks
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• 5+ years of customer service experience
• 3+ years of supervisory experience
• Knowledge of customer service best practices
• Knowledge of customer service software
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Knowledge of customer service metrics
Job Experience
• 5+ years of customer service experience
• 3+ years of supervisory experience
• Experience in customer service training and development
• Experience in customer service performance monitoring
Job Responsibilities
• Train and develop customer service representatives
• Monitor customer service performance
• Provide feedback and coaching to customer service representatives
• Resolve customer service issues
• Ensure customer service representatives are knowledgeable and professional
• Provide timely and accurate responses to customer inquiries
• Monitor customer service metrics and report on performance