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Customer Care Specialist Supervisor Jobs in Ohio

Customer Care Specialist Jobs
By VanderHouwen At Oregon, United States
Strong computer skills, including experience navigating the internet and using PC and Windows-based software (Microsoft Office).
Excellent written and verbal communication skills.
Proven strong problem-solving skills, analytical skills and attention to detail.
This role can be fully remote or a hybrid model in Beaverton, Oregon.
Fashion Passon - Athletic Wear
Contact Center / Social Media Customer Service
Customer Care Supervisor Jobs
By Bread Financial At Kansas, United States
Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
The Company is an Equal Opportunity Employer.
The Company participates in E-Verify.
Be challenged. Be heard. Be valued. Be you ... be here.
Full Salary Range For Position
Youth Care Specialist Supervisor
By State of Delaware At , Wilmington, 19805, De
Three years' experience in supervising youth by overseeing daily activities such as recreation, treatment activities, meals, self-care, transportation or education.
Three years' experience in maintaining the security and safety of individuals and facilities.
Three years' experience in narrative report writing.
Two years' experience in child and adolescent development.
JOB REQUIREMENTS for Youth Care Specialist Supervisor
To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/
Customer Care Supervisor Jobs
By PartsSource Inc. At Cleveland, OH, United States
Contact Center and/ or workforce management experience
Responsible for intraday management and monitoring of both email
Owns the end-to-end Customer Care Experience post onboarding for all customers.
Manage and monitor customer inquiry queues to consistently achieve KPIs and target service levels.
You have 2-3 years of experience managing a customer service team.
Your communication skills set you apart and build trust amongst those that work with you.

Are you looking for an exciting opportunity to lead a team of customer care specialists? We are looking for an experienced Customer Care Specialist Supervisor to join our team and take our customer service to the next level! If you have a passion for customer service and a drive to help others, this is the perfect job for you!

Overview The Customer Care Specialist Supervisor is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The supervisor will ensure that customer service representatives are knowledgeable, professional, and provide timely and accurate responses to customer inquiries. Detailed Job Description The Customer Care Specialist Supervisor will be responsible for managing a team of customer service representatives. The supervisor will be responsible for training and developing customer service representatives, ensuring that customer service representatives are knowledgeable and professional, and providing timely and accurate responses to customer inquiries. The supervisor will also be responsible for monitoring customer service performance, providing feedback and coaching to customer service representatives, and resolving customer service issues. Job Skills Required
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to handle customer complaints and inquiries
• Knowledge of customer service best practices
• Knowledge of customer service software
• Ability to multitask and prioritize tasks
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• 5+ years of customer service experience
• 3+ years of supervisory experience
• Knowledge of customer service best practices
• Knowledge of customer service software
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Knowledge of customer service metrics
Job Experience
• 5+ years of customer service experience
• 3+ years of supervisory experience
• Experience in customer service training and development
• Experience in customer service performance monitoring
Job Responsibilities
• Train and develop customer service representatives
• Monitor customer service performance
• Provide feedback and coaching to customer service representatives
• Resolve customer service issues
• Ensure customer service representatives are knowledgeable and professional
• Provide timely and accurate responses to customer inquiries
• Monitor customer service metrics and report on performance