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Customer Care Specialist Supervisor Jobs

Care Supervisor Jobs
By Help at Home At Canton, IL, United States
Knowledge of health administration regulations and standards, health information management, Medicaid Waivers, and home health service lines
Manage client care by addressing client concerns, adhering to client confidentiality, and identifying/reporting abnormalities with client conditions to appropriate channels.
Evaluate and monitor the quality of services delivered to clients and ensure compliance with all applicable regulatory requirements.
At least 2 years of supervisory experience preferred
Professional oral and written communication skills
Strong analytical and problem-solving skills to assess situations and make accurate observations in the workplace
Youth Care Specialist Supervisor
By State of Delaware At , Milford, 19963, De
Three years' experience in supervising youth by overseeing daily activities such as recreation, treatment activities, meals, self-care, transportation or education.
Three years' experience in maintaining the security and safety of individuals and facilities.
Three years' experience in narrative report writing.
Two years' experience in child and adolescent development.
JOB REQUIREMENTS for Youth Care Specialist Supervisor
To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/
Supervisor, Customer Care Service
By Commerce Bank At St Louis, MO, United States
Associate degree in Business Administration or equivalent combination of education and experience required
Identify and schedule training opportunities for customer service, product solutions and/or technical skills
Plan and implement development activities to prepare agents for future supervisory responsibilities within the programs available
Strong knowledge of the retail products and services, including best practices
3+ years customer service/sales experience required
1+ years leadership experience required

Are you looking for an exciting opportunity to lead a team of customer care specialists? We are looking for an experienced Customer Care Specialist Supervisor to join our team and take our customer service to the next level! If you have a passion for customer service and a drive to help others, this is the perfect job for you!

Overview The Customer Care Specialist Supervisor is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The supervisor will ensure that customer service representatives are knowledgeable, professional, and provide timely and accurate responses to customer inquiries. Detailed Job Description The Customer Care Specialist Supervisor will be responsible for managing a team of customer service representatives. The supervisor will be responsible for training and developing customer service representatives, ensuring that customer service representatives are knowledgeable and professional, and providing timely and accurate responses to customer inquiries. The supervisor will also be responsible for monitoring customer service performance, providing feedback and coaching to customer service representatives, and resolving customer service issues. Job Skills Required
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to handle customer complaints and inquiries
• Knowledge of customer service best practices
• Knowledge of customer service software
• Ability to multitask and prioritize tasks
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• 5+ years of customer service experience
• 3+ years of supervisory experience
• Knowledge of customer service best practices
• Knowledge of customer service software
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Knowledge of customer service metrics
Job Experience
• 5+ years of customer service experience
• 3+ years of supervisory experience
• Experience in customer service training and development
• Experience in customer service performance monitoring
Job Responsibilities
• Train and develop customer service representatives
• Monitor customer service performance
• Provide feedback and coaching to customer service representatives
• Resolve customer service issues
• Ensure customer service representatives are knowledgeable and professional
• Provide timely and accurate responses to customer inquiries
• Monitor customer service metrics and report on performance