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Customer Care Manager Jobs in Union, Arkansas

Manager, Customer Care, Rentals
By Zillow At United States
Leading the Zillow Rental Manager support team to drive key company business results, employee engagement, and a world-class customer experience.
Real estate experience and knowledge preferred.
Strong leadership skills: Ability to inspire and empower a team, set and reevaluate clear goals, and provide guidance and support.
Proven track record of delivering exceptional customer service: Demonstrated experience in meeting or exceeding customer satisfaction targets.
Professionalism and excellent interpersonal skills: Able to connect with people of varying degrees of product and technical proficiency.
Intermediate knowledge of Zendesk, Salesforce or similar customer service tools and platforms.
Remote Customer Care Manager
By The Ash Group At United States
• Basic Project Management skills
*2-3 years Telecom exp in CLIENT FACING/REPORTING roles in service delivery, implementation, order management.
• Provide critical date management and escalation support to meet committed delivery objectives.
*Networking knowledge Previous CCMs preferred.
•Meet learning, development and personal growth objectives to provide a superior customer experience.
• Have a working knowledge of the implementation workflow
Senior Customer Care Manager (Remote)
By Myriad Genetics At United States
8+ years of customer service department management experience mandatory
Drafting and ensuring implementation of policies and procedures that facilitate world-class service experiences for our customers
Using customer insights and root cause analytics to identify and recommend process or product enhancements to improve the customer experience
Serving as hiring manager for departmental staff
Strong analytical abilities and a high level of comfort with data collection and manipulation in Excel
Experience managing customer service systems and tools, including customer support platforms and messaging tools
Customer Care Specialist I - Appfolio Property Manager
By AppFolio, Inc. At United States
AppFolio Property Management software knowledge preferred.
Property Management industry knowledge preferred.
1+ years of experience working in a remote position preferred.
High degree of flexibility and effective time management.
Create effortless, joyful, and personalized customer experiences that inspire our customers and their communities to win.
Become an expert in AppFolio Property Manager. features, best practices, and common workflows.
Customer Care Manager Jobs
By Recycle Track Systems At United States
Outstanding listening skills are an absolute must. Experience working with CRMs platforms a plus
Experience directly managing and scaling a successful Customer Care or Customer Support team.
Excellent communication skills across mediums (verbal, written, presentation) and stakeholder groups (employees, execs, customers, prospects).
BA/BS degree or equivalent work experience.
Remote position but will be required to travel based on request with notice.
Hire and develop team to meet company growth targets while providing opportunities for team member’s professional growth and development.
Customer Care Program Manager
By WorldLink US At United States
8+ years’ experience in program/project management, or consulting, preferably in customer experience management, customer support strategy and/or omni-channel strategy projects.
Manage multiple internal and external, cross functional and remote stakeholders.
Define business and systems requirements working with internal and external customers.
Clearly communicate goals, roles, responsibilities, and desired outcomes.
Manage risks of projects/programs, identify mitigation options and develop operational plans working with stakeholders.
Advanced knowledge of customer support digital technologies, protocols, and development tools/platforms for producing customer-facing support
Customer Care Specialist - Appfolio Property Manager
By AppFolio, Inc. At United States
AppFolio Property Management software knowledge preferred
Property Management industry knowledge preferred
1+ years of experience working in a remote position preferred
High degree of flexibility and effective time management
Create effortless, joyful, and personalized customer experiences that inspire our customers and their communities to win.
Become an expert in AppFolio Property Manager features, best practices, and common workflows.
Audiology And Customer Care Services Manager.
By Orka At United States

We are seeking an experienced process manager for our Audiology and Customer Care teams to help set up the infrastructure for our innovative hearing aid product. Built from the ground up, our ...

General Manager, Customer Care
By SelectQuote Insurance Services At United States
Strong organizational and time management skills
Minimum 1 year internal sales or customer care management or 3 years related inside sales or customer care management experience
Extensive knowledge of multiple insurance products
Experience managing a large team of sales, customer care and/or operations professionals
Excellent oral and written communication skills
Minimum 3 to 5 years of sales experience
Assistant Manager, Customer Care
By Dew Software At Newark, CA, United States
3+ years of experience in customer care management
Familiarity with customer relationship management (CRM) software
Manage a team of customer care representatives and provide guidance and support as needed
Identify opportunities for process improvement and implement solutions to enhance the customer experience
Experience in the automotive industry preferred
Strong communication and interpersonal skills
Area Customer Care Manager
By Tri Pointe Homes At Houston, TX, United States
A minimum of 2 years of leadership/management experience is required.
A high school diploma or general education degree (GED) is required. BA/BS degree or equivalent preferred.
Recruits, hires, evaluates, trains, develops, and retains Customer Care team/employees.
Conduct regular staff meetings and training sessions.
Provides training for sales, construction teams, and outside parties on proper expectation-setting for the warranty program.
Ensure communities are within the budgetary guidelines by monitoring and analyzing job costs and schedules.
Customer Care Manager Jobs
By The First Bank At ,
Proficient in data entry and typing skills
Good verbal and written communication skills, in addition to good listening skills
Knowledge of customer service principles and practices with an understanding of call center telephony and technology
Pays attention to detail and displays good organizational skills
High school diploma or equivalent required. Experience in a call center or customer service environment preferred.
Mobile Banking and Mobile Deposit
Senior Manager, Customer Care
By Whole Foods Market At , Austin, 78703
BA/BS degree and 6-8 years’ relevant experience OR equivalent combination of education and relevant experience.
Leverages data-driven insights to recommend and implement task / project management and delivery methodology continuous improvement.
Relocation is offered for this position
Leads detailed task / project planning, including cost, schedule and resource requirements.
This position is based in Austin, TX and will require a minimum of three days per week in our downtown offices.
Oversees execution of Customer Care programs and processes across the company.
Operations And Customer Care Manager
By Joanna Buchanan At New York, United States
Self-starter, highly organized, and detailed oriented. Possesses great people skills and works with a sense of urgency.
$19/hr- $27/hr an hour for 1-4 years experience
Utilize and maintain Shopify, Faire and additional selling platforms.
Enjoys keeping up with tabletop, barware and home decor trends.
Enjoys problem solving and building new processes.
Thrives in fast paced environments and flexible to changes in priorities to drive the business forward.
Customer Care Manager Jobs
By Realtor.com At Scottsdale, AZ, United States
5+ years contact center management experience required.
Provide ongoing coaching to the New Homes team to foster account management excellence and account growth strategies.
Real Estate Knowledge: Practical experience and understanding of the real estate market and new construction processes.
Technical Proficiency: Ability to leverage customer service management systems and related technologies.
Communication Skills: Exceptional verbal and written communication abilities for effective interaction with customers, team members, and key stakeholders.
Deliver targeted coaching and development strategies to enhance the performance and skill set of the New Homes and Moving teams.
Manager, Customer Care Operations (Remote)
By SimpleTire At United, PA, United States
Bachelor’s degree in management, operations, or related field preferred, or relevant equivalent experience
Knowledge, Skills And Abilities Required
Strong proficiency in workforce management software and office suite systems
Highly organized; capable of leading projects w/ effective change management
Continuous viewing of a computer monitor and data entry.
Convert customer service plans into specific, attainable success metrics
Customer Care Manager Jobs
By AssetWorks Inc At Wayne, PA, United States
Technical Support experience with Relational Database Management System (Oracle or Microsoft SQL Server preferred)
Work with management on customer care initiatives
Additional duties as requested by management
Proficient and experience communicating with customers verbally and in writing
Handle customer inquiries and be knowledgeable in AssetWorks products
Manage content updates to customer care web portal and mass email communication
Senior Customer Care Manager- Remote
By BaubleBar At , New York, Ny
Demonstrate substantial project and time management skills to move between multiple concurrent projects efficiently
Project Management experience a plus
Order Management—constant communication with the warehouse team, ensuring that orders are being shipped out quickly and correctly
Ensure effective cross-team collaboration with internal units such as Product Management, Marketing, Sales, and OPS departments
Take part in returns process management and report on-going trends
Advanced analytical skills; must be able to work through complex issues with a methodical approach; analyzing, distilling and communicating relevant aspects
Us Customer Care Manager
By Charlotte Tilbury Beauty At New York, NY, United States
Previous experience in the beauty industry and knowledge of our product offering strongly preferred
Participates in meetings and trainings with the Global Management team
Ensures all operational activities such as order processing, customer returns and backorders are managed and completed daily by the team
Leads by example in all areas including customer contacts, product knowledge and workload
Minimum 4 years experience in a call center environment
Minimum 2 years experience managing a team
Manager, Customer Care Jobs
By Coach At Jacksonville, FL, United States
Design and support processes that model The Coach Experience sales and service protocols, increase efficiency and support accelerated growth.
Provide strategic leadership to Team Leads, broadening and elevating their abilities.
Champion employee engagement strategies and work with Senior Manager to identify opportunities.
Bachelor’s degree in a related field or equivalent experience.
3+ years’ leadership experience in an inbound, multi-channel customer contact center, preferably within a luxury retail brand.
Strong working knowledge of contact center operations, technologies, systems and processes.

Are you looking for an exciting opportunity to lead a customer service team? We are looking for a Customer Care Manager to join our team and help us provide exceptional customer service! As the Customer Care Manager, you will be responsible for managing the customer service team, ensuring customer satisfaction, and developing strategies to improve customer service. If you have a passion for customer service and are looking for a rewarding career, this is the job for you!

A Customer Care Manager is responsible for providing excellent customer service and managing customer relationships. This includes responding to customer inquiries, resolving customer complaints, and providing customer support.

What is Customer Care Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to handle customer complaints and difficult situations
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Proficiency in computer applications

What is Customer Care Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• At least 3 years of customer service experience
• Knowledge of customer service software, databases, and tools

What is Customer Care Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices

What is Customer Care Manager Job Experience?

• At least 3 years of customer service experience
• Experience in customer relationship management
• Experience in problem-solving and conflict resolution

What is Customer Care Manager Job Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Resolve customer complaints and disputes
• Provide customer support and assistance
• Monitor customer service metrics and performance
• Develop customer service policies and procedures
• Train customer service staff on customer service best practices
• Maintain customer service records and reports