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Customer Care Manager Jobs in New York

Operations And Customer Care Manager
By Joanna Buchanan At New York, United States
Self-starter, highly organized, and detailed oriented. Possesses great people skills and works with a sense of urgency.
$19/hr- $27/hr an hour for 1-4 years experience
Utilize and maintain Shopify, Faire and additional selling platforms.
Enjoys keeping up with tabletop, barware and home decor trends.
Enjoys problem solving and building new processes.
Thrives in fast paced environments and flexible to changes in priorities to drive the business forward.
Senior Customer Care Manager- Remote
By BaubleBar At , New York, Ny
Demonstrate substantial project and time management skills to move between multiple concurrent projects efficiently
Project Management experience a plus
Order Management—constant communication with the warehouse team, ensuring that orders are being shipped out quickly and correctly
Ensure effective cross-team collaboration with internal units such as Product Management, Marketing, Sales, and OPS departments
Take part in returns process management and report on-going trends
Advanced analytical skills; must be able to work through complex issues with a methodical approach; analyzing, distilling and communicating relevant aspects
Us Customer Care Manager
By Charlotte Tilbury Beauty At New York, NY, United States
Previous experience in the beauty industry and knowledge of our product offering strongly preferred
Participates in meetings and trainings with the Global Management team
Ensures all operational activities such as order processing, customer returns and backorders are managed and completed daily by the team
Leads by example in all areas including customer contacts, product knowledge and workload
Minimum 4 years experience in a call center environment
Minimum 2 years experience managing a team
Senior Customer Care Manager- Remote
By BaubleBar Inc. At New York, NY, United States
Demonstrate substantial project and time management skills to move between multiple concurrent projects efficiently
Project Management experience a plus
Order Management—constant communication with the warehouse team, ensuring that orders are being shipped out quickly and correctly
Ensure effective cross-team collaboration with internal units such as Product Management, Marketing, Sales, and OPS departments
Take part in returns process management and report on-going trends
Advanced analytical skills; must be able to work through complex issues with a methodical approach; analyzing, distilling and communicating relevant aspects
Manager, Customer Care, Peacock
By Peacock At New York, NY, United States
Minimum 3 years Management Experience
Exemplary multi-tasking skills and time management skills
Excellent people management skills, including the ability to influence a wide range of audiences
Minimum 5 years Customer Service Experience
Experience with Customer Service CRMs (Salesforce, Zendesk or similar)
BA/BS or equivalent work experience
Customer Care Manager Jobs
By diptyque Paris At New York, NY, United States
Order Management—constant communication with warehouse team ensuring that orders being shipped out quickly and correctly
Monitor quality of service and provide weekly, monthly, and quarterly service level insights and reports to upper level management
Strong communication with different stakeholders (stores, management, vendors…)
Strong interpersonal skills and an ability to build rapport with customers
Strong analytical and organizational skills
4+ years’ experience in customer service, e-commerce operations

Are you looking for an exciting opportunity to lead a customer service team? We are looking for a Customer Care Manager to join our team and help us provide exceptional customer service! As the Customer Care Manager, you will be responsible for managing the customer service team, ensuring customer satisfaction, and developing strategies to improve customer service. If you have a passion for customer service and are looking for a rewarding career, this is the job for you!

A Customer Care Manager is responsible for providing excellent customer service and managing customer relationships. This includes responding to customer inquiries, resolving customer complaints, and providing customer support.

What is Customer Care Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to handle customer complaints and difficult situations
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Proficiency in computer applications

What is Customer Care Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• At least 3 years of customer service experience
• Knowledge of customer service software, databases, and tools

What is Customer Care Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices

What is Customer Care Manager Job Experience?

• At least 3 years of customer service experience
• Experience in customer relationship management
• Experience in problem-solving and conflict resolution

What is Customer Care Manager Job Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Resolve customer complaints and disputes
• Provide customer support and assistance
• Monitor customer service metrics and performance
• Develop customer service policies and procedures
• Train customer service staff on customer service best practices
• Maintain customer service records and reports