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Customer Care Manager Jobs in Arkansas

Manager, Customer Care, Rentals
By Zillow At United States
Leading the Zillow Rental Manager support team to drive key company business results, employee engagement, and a world-class customer experience.
Real estate experience and knowledge preferred.
Strong leadership skills: Ability to inspire and empower a team, set and reevaluate clear goals, and provide guidance and support.
Proven track record of delivering exceptional customer service: Demonstrated experience in meeting or exceeding customer satisfaction targets.
Professionalism and excellent interpersonal skills: Able to connect with people of varying degrees of product and technical proficiency.
Intermediate knowledge of Zendesk, Salesforce or similar customer service tools and platforms.
Remote Customer Care Manager
By The Ash Group At United States
• Basic Project Management skills
*2-3 years Telecom exp in CLIENT FACING/REPORTING roles in service delivery, implementation, order management.
• Provide critical date management and escalation support to meet committed delivery objectives.
*Networking knowledge Previous CCMs preferred.
•Meet learning, development and personal growth objectives to provide a superior customer experience.
• Have a working knowledge of the implementation workflow
Senior Customer Care Manager (Remote)
By Myriad Genetics At United States
8+ years of customer service department management experience mandatory
Drafting and ensuring implementation of policies and procedures that facilitate world-class service experiences for our customers
Using customer insights and root cause analytics to identify and recommend process or product enhancements to improve the customer experience
Serving as hiring manager for departmental staff
Strong analytical abilities and a high level of comfort with data collection and manipulation in Excel
Experience managing customer service systems and tools, including customer support platforms and messaging tools
Customer Care Specialist I - Appfolio Property Manager
By AppFolio, Inc. At United States
AppFolio Property Management software knowledge preferred.
Property Management industry knowledge preferred.
1+ years of experience working in a remote position preferred.
High degree of flexibility and effective time management.
Create effortless, joyful, and personalized customer experiences that inspire our customers and their communities to win.
Become an expert in AppFolio Property Manager. features, best practices, and common workflows.
Customer Care Manager Jobs
By Recycle Track Systems At United States
Outstanding listening skills are an absolute must. Experience working with CRMs platforms a plus
Experience directly managing and scaling a successful Customer Care or Customer Support team.
Excellent communication skills across mediums (verbal, written, presentation) and stakeholder groups (employees, execs, customers, prospects).
BA/BS degree or equivalent work experience.
Remote position but will be required to travel based on request with notice.
Hire and develop team to meet company growth targets while providing opportunities for team member’s professional growth and development.
Customer Care Program Manager
By WorldLink US At United States
8+ years’ experience in program/project management, or consulting, preferably in customer experience management, customer support strategy and/or omni-channel strategy projects.
Manage multiple internal and external, cross functional and remote stakeholders.
Define business and systems requirements working with internal and external customers.
Clearly communicate goals, roles, responsibilities, and desired outcomes.
Manage risks of projects/programs, identify mitigation options and develop operational plans working with stakeholders.
Advanced knowledge of customer support digital technologies, protocols, and development tools/platforms for producing customer-facing support
Customer Care Specialist - Appfolio Property Manager
By AppFolio, Inc. At United States
AppFolio Property Management software knowledge preferred
Property Management industry knowledge preferred
1+ years of experience working in a remote position preferred
High degree of flexibility and effective time management
Create effortless, joyful, and personalized customer experiences that inspire our customers and their communities to win.
Become an expert in AppFolio Property Manager features, best practices, and common workflows.
Audiology And Customer Care Services Manager.
By Orka At United States

We are seeking an experienced process manager for our Audiology and Customer Care teams to help set up the infrastructure for our innovative hearing aid product. Built from the ground up, our ...

General Manager, Customer Care
By SelectQuote Insurance Services At United States
Strong organizational and time management skills
Minimum 1 year internal sales or customer care management or 3 years related inside sales or customer care management experience
Extensive knowledge of multiple insurance products
Experience managing a large team of sales, customer care and/or operations professionals
Excellent oral and written communication skills
Minimum 3 to 5 years of sales experience

Are you looking for an exciting opportunity to lead a customer service team? We are looking for a Customer Care Manager to join our team and help us provide exceptional customer service! As the Customer Care Manager, you will be responsible for managing the customer service team, ensuring customer satisfaction, and developing strategies to improve customer service. If you have a passion for customer service and are looking for a rewarding career, this is the job for you!

A Customer Care Manager is responsible for providing excellent customer service and managing customer relationships. This includes responding to customer inquiries, resolving customer complaints, and providing customer support.

What is Customer Care Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to handle customer complaints and difficult situations
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Proficiency in computer applications

What is Customer Care Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• At least 3 years of customer service experience
• Knowledge of customer service software, databases, and tools

What is Customer Care Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices

What is Customer Care Manager Job Experience?

• At least 3 years of customer service experience
• Experience in customer relationship management
• Experience in problem-solving and conflict resolution

What is Customer Care Manager Job Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Resolve customer complaints and disputes
• Provide customer support and assistance
• Monitor customer service metrics and performance
• Develop customer service policies and procedures
• Train customer service staff on customer service best practices
• Maintain customer service records and reports