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Customer Care Manager Jobs in California

Assistant Manager, Customer Care
By Dew Software At Newark, CA, United States
3+ years of experience in customer care management
Familiarity with customer relationship management (CRM) software
Manage a team of customer care representatives and provide guidance and support as needed
Identify opportunities for process improvement and implement solutions to enhance the customer experience
Experience in the automotive industry preferred
Strong communication and interpersonal skills
Customer Service Manager, Airport Customer Care
By American Airlines At , Los Angeles, Ca $65,000 - $79,301 a year
Minimum Qualifications- Education & Prior Job Experience
Preferred Qualifications- Education & Prior Job Experience
This job is a member of the Airports Team within the Customer Experience Division.
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others

Are you looking for an exciting opportunity to lead a customer service team? We are looking for a Customer Care Manager to join our team and help us provide exceptional customer service! As the Customer Care Manager, you will be responsible for managing the customer service team, ensuring customer satisfaction, and developing strategies to improve customer service. If you have a passion for customer service and are looking for a rewarding career, this is the job for you!

A Customer Care Manager is responsible for providing excellent customer service and managing customer relationships. This includes responding to customer inquiries, resolving customer complaints, and providing customer support.

What is Customer Care Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to handle customer complaints and difficult situations
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Proficiency in computer applications

What is Customer Care Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• At least 3 years of customer service experience
• Knowledge of customer service software, databases, and tools

What is Customer Care Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices

What is Customer Care Manager Job Experience?

• At least 3 years of customer service experience
• Experience in customer relationship management
• Experience in problem-solving and conflict resolution

What is Customer Care Manager Job Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Resolve customer complaints and disputes
• Provide customer support and assistance
• Monitor customer service metrics and performance
• Develop customer service policies and procedures
• Train customer service staff on customer service best practices
• Maintain customer service records and reports