Customer Advocacy Lead Jobs

Basic computer skills and data entry with speed and accuracy is required.

Manage payer, provider and patient complaint resolution.

3 years of experience in an Operations/Production support role.

Knowledge of department systems and processes, CareCentrix business protocols, and regulatory compliance (preferred).

Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.

Advancement opportunities, professional skills training, and tuition Reimbursement

Demonstrated project management skills, including prioritization and organizational skills.

Project management of customer issues escalated beyond the standard processes.

5 years of experience and knowledge of GE Healthcare customer support processes (e.g. Sales, Installation, Applications, Service, Quality).

Proven field experience working with GEHC Customers.

Demonstrated knowledge of GEHC products.

Previous work experience with SalesForce.Com.

Minimum 3-5 years of experience; 2 years in a team lead or manager role

Manage proactive engagement strategy with community specialists on review sites and social media.

You’ve got a passion for customer engagement, with a mind for logistics, balancing customer experience with operational efficiency.

Knowledge of the construction or solar industry preferred

Ensure proactive outreach occurs to all NPS detractors and passives in less than 2 hours.

Engage in evolving the Voice of Customer program and work with cross-functional teams to build a strategic roadmap

Work closely with customer and product management to understand new requirements and upcoming product releases and new potential customer value opportunities.

Ideal candidate will have prior experience selling Contract Lifecycle Management solutions.

Understand the needs, requirements and/or pain points of the Customer and propose potential solutions.

Ability to identify & create new sales opportunities and manage complex sales cycles.

Experience in managing large Fortune 500 engagements.

Experience in managing enterprise accounts, generating pipeline to grow wallet share at customers, and revenue forecasts.

Effective communication and problem-solving skills

Professionally answer incoming calls and address customer needs appropriately

Promptly respond to online customer inquires

Maintain databases by entering information accurately and in a timely manner

High School Diploma or GED certificate required

Ability to enter data accurately and quickly

Strong project management and prioritization skills to effectively manage and drive multiple projects and initiatives in a fast-paced environment

Knowledge of Regulatory and Compliance requirements and guidelines

Demonstrated ability to work under pressure and manage multiple responsibilities

Minimum 8 years of relevant work experience (life science, advocacy, clinical, social work)

Minimum of 5 years of Pharmaceutical/Biotech industry experience (rare disease and pharma start-up experience preferred)

Possess ability to lead and influence without authority and exhibit excellent interpersonal, oral and written communication skills

Manage marketing campaigns end-to-end: from ideating experiments, developing campaign strategy, to driving execution of the campaign through completion

3-5 years experience in marketing, growth, analytics, or related roles

Proven hands-on experience with retention marketing and an ability to motivate customers to take action

Excellent written and verbal communication skills, particularly in personal communications

[Bonus] Experience designing & executing successful multi-channel segmented marketing campaigns, ideally for a networking, freemium and/or SAAS product

[Bonus] Experience with no-code tools and their application in enhancing customer experiences

Excellent project and time management skills

Strong relationship-building skills, experience with customer advocacy, and the ability to develop collaborative relationships with customers and cross-functional internal stakeholders.

Monitor and manage the company's social media accounts, including scheduling posts, responding to comments and messages, and monitoring brand mentions.

At least 3 years of experience in B2B marketing/marketing communications.

Outstanding storytelling and communication skills; proven ability to craft engaging stories.

Ability to manage customer approval processes, including legal