Customer Advocacy Lead Jobs in Florida

Minimum 3-5 years of experience; 2 years in a team lead or manager role

Manage proactive engagement strategy with community specialists on review sites and social media.

You’ve got a passion for customer engagement, with a mind for logistics, balancing customer experience with operational efficiency.

Knowledge of the construction or solar industry preferred

Ensure proactive outreach occurs to all NPS detractors and passives in less than 2 hours.

Engage in evolving the Voice of Customer program and work with cross-functional teams to build a strategic roadmap