Contact Center Service Representative Jobs

1 year previous experience in customer service or telemarketing or sales position preferred

Maintain and update donor call profiles through accurate data entry

High school diploma or equivalent required

Pleasant voice and professional manner required

Flexibility to work unscheduled or long hours in response to a crisis or special blood needs

Ability to effectively communicate & speak clearly to the public over the phone

Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

If you are relying on your education to meet qualification requirements:

Explains in detail the process of filing a claim for benefits, eligibility requirements, repayment plans, waivers, and advises on forms.

Talks with callers to evaluate their knowledge and understanding of the administrative processes and actions necessary in order to resolve issues.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

You will be evaluated for this job based on how well you meet the qualifications above.

If you are relying on your education to meet qualification requirements:

All qualification requirements must be met by the closing date of the announcement

Job offers are contingent on fingerprinting and background / security investigation results

Please include examples of your experience within your resume for each position held.

You will be evaluated for this job based on how well you meet the qualifications above.

Applications may also be gathered from additional recruitment sources. These applications will be added to the pool created by this announcement.

Bachelor's degree, or equivalent work experience

Up to three years of relevant experience

Strong customer service and problem-solving skills

Thorough knowledge of operational functions, systems, policies and procedures of assigned area

Basic knowledge of banking operations

Strong verbal and written communication skills

At least 1 year of previous experience helping customers in any capacity/line of work.

Candidates with College degrees who do not have customer-related experience are encouraged to apply!

Must pass pre-employment skills testing and background check and drug screening

The Experience We’re Looking for from You:

High school diploma or equivalent required.

The ability to speak Spanish is a plus.

Case management experience preferred 1 year

Human resources experience or education preferred 1 year

Answer a high volume of inbound calls in a fast paced environment regarding human resource policies, benefits and pay.

Experience working in a customer service or contact center environment 2 years

Experience researching, analyzing and problem solving in a fast-paced environment 1 year

Utilize multiple systems to research, troubleshoot and provide issue resolution

Use case management tools to track, monitor, and respond to requests from employees, leaders, physicians, vendors, and applicants.

An excellent benefits package, including health and dental insurance, paid time off and retirement plans.

Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.

Preferred – One year of experience in Human Resources

Access to UW Health’s Wellness Options at Work that support employee/family well-being.

Tuition reimbursement - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

If you are relying on your education to meet qualification requirements:

You will be evaluated for this job based on how well you meet the qualifications above.

Researches requests for copies of documents, i.e., patents, plats, serial register pages and other related material.

Be sure to read the How to Apply and Required Documents Sections.

Appointment will be subject to a favorably adjudicated background/suitability investigation/determination.

May require a one-year probationary period.

Remote Contact Center Representative – Fullscope Reinsurance Management Services

Drive timely resolution of various call types, creating a positive client experience.

Prior customer service or contact center experience.

Document calls in a clear and concise manner.

Engage other departments, when needed, to address complex service issues.

Maintain an understanding of the different clients, products and department functions.

Counsels members on financial wellness, planning resources, and terminology.

Executes and communicates appropriate policies and procedures and assists other representatives.

Essential functions include but are not limited to:

Mandatory training classes will take place virtually Monday through Friday, 8am – 5pm.

Explain the benefits of health risk assessments and overcome objections

Experience in a metrics driven environment, Key performance goals (Attendance, ACW, Utilization, Schedule Adherence, Assessments scheduled per hour, Call Quality, etc.).

Strong typing and computer navigation skills

Demonstrated ability to explain/educate on the benefits of a service or program and overcome objections to participation

2-3’s years recent consecutive call center experience required

High volume Outbound call center experience

If you are relying on your education to meet qualification requirements:

All qualification requirements must be met by the closing date of the announcement

Job offers are contingent on fingerprinting and background / security investigation results

Please include examples of your experience within your resume for each position held.

You will be evaluated for this job based on how well you meet the qualifications above.

Applications may also be gathered from additional recruitment sources. These applications will be added to the pool created by this announcement.

0 to 2 years of customer service experience required and

Evaluates interactions with customer by listening to calls, reviewing emails or chat transcripts based on established guidelines.

Measures quality using service excellence program.

Recognize and celebrate excellence with written documentation.

Documents feedback of areas needing improvement for each call.

Provides feedback to leadership to leadership regarding trends noticed during quality monitoring.

No tax experience is needed and the IRS provides in-depth training.

Please see the job announcement for complete qualifications, and to apply online.

Pay: $18.06 - $21.11 per hour

Counsels members on financial wellness, planning resources, and terminology.

Executes and communicates appropriate policies and procedures and assists other representatives.

Essential functions include but are not limited to:

Mandatory training classes will take place virtually Monday through Friday, 8am – 5pm.

One (1) year of customer service experience in a private, public, government, or military environment

One (1) year of call center experience

Experience with Microsoft Office applications

Experience with multi-tasking and toggling through 4-5 different systems (dual screens)

Work Your Way Eligible (Employee choice to work remote, on site, or hybrid)

Additional qualifications that could help you succeed even further in this role include:

Represents the voice of the customer surfacing struggles from call listening insights for customer experience improvements and call reduction initiatives

Represents the voice of the agent to surface opportunities for reduced employee effort and improved experience

Bachelor's degree or 4 years of relevant work experience

4 + proven experience in an operational environment

1+ years of experience leading a team

Experience in leading, motivating, and engaging large employee groups

Minimum 2 years medical office experience, preferably in a surgical practice.

Customer service experience in a healthcare environment preferred.

Basic knowledge of insurance plans, including Medicare & Medicaid.

Work with the billing office as needed to ensure proper entry of patient insurance information.

Assist with insurance verification of new patients and established patients with new insurance.

Collect co-payments from all patients, as required.

6 months customer service experience.

Exceptional verbal and written communication skills, customer service skills, and the ability to analyze, organize, and present information.

Strong interpersonal skills to fully identify the need and resolve while minimizing client effort.

Basic computer navigation and keyboarding skills, including the ability to multi-task and navigate between multiple systems.

Excellent organizational skills, attention to detail and ability to prioritize and follow-up in a timely manner.

Benefits worth writing home about:

College Degree and 1+ year of customer service experience

Or, in lieu of degree, 3+ years customer service experience

Experience in the Financial Service industry is a bonus but not required

Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.

Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

At Voya, we have identified the following critical skills which are key to success in our culture: