Representative, Contact Center Ii

Check out this video and find out why our team loves to work here!

Role and Scope of Position:
An entry level position within the Contact Center. Duties include work associated with receiving and responding to customer telephone, mail, and e-mail inquiries and complaints relating to various customer service-related matters.

Customer Service Representative

Manchester, NH –

Se desea la habilidad de comunicarse excelentemente en escrito y verbal en Inglés y Español.

Customer Service Representative- Manchester, NH

ENERGY BRINGS US TOGETHER
At Eversource, you'll be working for New England’s largest energy delivery company, serving more than 4 million electric and natural gas customers in Connecticut, Massachusetts, and New Hampshire. Our team of more than 9,000 dedicated, diverse, and engaged employees is passionate about providing superior customer experience, and we are committed to our communities, the environment, and each other. You’ll have a variety of opportunities to further your career, whether it’s in customer service, the skilled trades area or a corporate or technical group. Join us on this amazing journey to create a brighter future!

“The Eversource Contact Centers offer a performance-based Work from Home program in Windsor, CT and Manchester, NH for all CSRs.”

As an energy adviser, you will be at the forefront of the customer experience, handling inbound interactions from our customers, listening to their needs, and taking pride in offering solutions and making their experience a truly exceptional one. You will be immersed in the evolving energy industry, while working independently and as part of a collaborative team that focuses on quality and excellence.

We offer a fast-paced environment, excellent working conditions and a collaborative team atmosphere in a 24/7 contact center. Because we are there for our customers when they need us, we offer a variety of shifts during day, night, overnight and weekend hours. While the majority of the shifts fall between 8am - 6:15pm Monday - Friday, After Hours schedules start at $27.88/hour. There are also excellent opportunities for overtime, especially during emergency restoration/weather events. We provide robust training and onboarding to ensure you are fully able to service our customer needs. Our training schedules are typically during the day, Monday-Friday.

We offer a competitive compensation and benefits package. Our compensation starts at $22.11/hour, plus overtime, as well as an annual bonus based on your performance. Some of our benefits include medical/dental/vision, education reimbursement, retirement savings plans, life and disability insurance, paid time off, opportunities to volunteer and give back to the local community and more! And we provide many opportunities for training and career advancement.

The Experience We’re Looking for from You:

• Candidates with College degrees who do not have customer-related experience are encouraged to apply!
• At least 1 year of previous experience helping customers in any capacity/line of work.
• The ability to speak Spanish is a plus.
• Must pass pre-employment skills testing and background check and drug screening
• High school diploma or equivalent required.

Worker Type:

Regular

Number of Openings:

20

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource’s HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.