Contact Center Service Representative Jobs in Iowa

College Degree and 1+ year of customer service experience

Or, in lieu of degree, 3+ years customer service experience

Experience in the Financial Service industry is a bonus but not required

At Voya, we pay competitive base salaries based on experience and reward performance with a monthly incentive program

Paid Training, and Full Benefits with no waiting period; Monday – Friday Only, Referral bonuses, Performance Incentives

Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.

A typical day’s responsibilities include:

· Experience working with computers.

· Previous call center or customer service experience.

Albuquerque, NM 87102: Reliably commute or planning to relocate before starting work (Required)

New Call Center in Albuquerque!

You will be a great fit with our team if you are:

Effective communication skills via telephone, email and in-person

Assumes other duties as assigned by Manager

Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace

Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.

Analytical skills; strong research and follow up skills

Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues

Exhibit effective communication and tele-management skills.

Enroll participants in educational seminars

Possess effective organizational skills, including working with multiple projects simultaneously.

Customer service or equivalent work related experience is preferred

Excellent verbal, written and listening communication skills

Pre-screen potential volunteers for enrollment into clinical/medical research trials

Bachelor's degree, or equivalent work experience

Up to three years of relevant experience

Strong customer service and problem-solving skills

Thorough knowledge of operational functions, systems, policies and procedures of assigned area

Basic knowledge of banking operations

Strong verbal and written communication skills

If you are relying on your education to meet qualification requirements:

You will be evaluated for this job based on how well you meet the qualifications above.

Researches requests for copies of documents, i.e., patents, plats, serial register pages and other related material.

Be sure to read the How to Apply and Required Documents Sections.

Appointment will be subject to a favorably adjudicated background/suitability investigation/determination.

May require a one-year probationary period.

0 to 2 years of customer service experience required and

Evaluates interactions with customer by listening to calls, reviewing emails or chat transcripts based on established guidelines.

Measures quality using service excellence program.

Recognize and celebrate excellence with written documentation.

Documents feedback of areas needing improvement for each call.

Provides feedback to leadership to leadership regarding trends noticed during quality monitoring.

No tax experience is needed and the IRS provides in-depth training.

Please see the job announcement for complete qualifications, and to apply online.

Pay: $18.06 - $21.11 per hour

College Degree and 1+ year of customer service experience

Or, in lieu of degree, 3+ years customer service experience

Experience in the Financial Service industry is a bonus but not required

Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.

Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

At Voya, we have identified the following critical skills which are key to success in our culture: