(Remote) Contact Center Representative

FullscopeRMS helps health plans and insurance carriers grow their businesses with our turn-key solutions for group life & disability, absence management, supplement health and medical stop-loss products.

We are a subsidiary of Sun Life, a leading provider of group insurance benefits in the U.S.. FullscopeRMS also provides group life and disability plans to our clients through the third-party administrator Disability Reinsurance Management Services, Inc., often referred to as DRMS.

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Remote Contact Center Representative – Fullscope Reinsurance Management Services

Location: We welcome applicants from anywhere in the U.S.*

FullsopeRMS, a subsidiary of Sun Life, is the nation’s leading provider of turnkey risk management services for group ancillary insurance products. At FullscopeRMS, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to provide the highest level of service and innovation in the industry.

The opportunity

Contact Center Representatives are responsible for answering inbound calls from multiple toll-free lines for various client companies. You will resolve basic inquiries, such as for Leaves of Absence and Disability, referring more complicated questions to the appropriate area for support. It is also the responsibility of Contact Center Representatives to provide claims-related administrative assistance. All interactions will give you the opportunity to make a difference in the lives of our clients on a daily basis.

Call Center Hours

8:00am – 8:00pm EST, Monday – Friday (no weekends are required)

How you will contribute

• Drive timely resolution of various call types, creating a positive client experience.

• Maintain an understanding of the different clients, products and department functions.
• Document calls in a clear and concise manner.
• Engage other departments, when needed, to address complex service issues.

What you will bring with you

• Client focused mindset and an empathetic approach toward others.
• An ability to multi-task across various technology platforms.
• Confidence to handle escalated calls and deliver exceptional service.
• A desire to work collaboratively with a diverse range of people.
• Your energy to thrive in a fast-paced environment.

• Prior customer service or contact center experience.

Minimum PC Speed Requirements

Download: 30 Mbps or higher

Upload: 15 Mbps or higher

Latency/Ping: The lower the better but at ideally below 50ms

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet, but want to stay in touch? Join our talent community

Life is brighter when you work at Sun Life

Sun Life is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives.

We offer competitive pay, a flexible and progressive benefits programs, generous vacation and leave policies, agile work environments and more. An agile work environment that often allows our employees to choose where to work: from home, in one of our offices, or a combination of both places.

We hope you will consider joining our talented and inclusive workforce. Visit us at www.sunlife.com/us to learn more.

It is the policy of SLF U.S. that we will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to age, race, color, religion, national origin, ancestry, gender, sex (including but not limited to pregnancy, childbirth, or breastfeeding), sexual orientation, gender identity or expression, military or veteran status, physical or mental disability, medical condition, genetic information, marital status, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

• Please note, we can’t support telecommuting from Hawaii.

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