Contact Center Associate - Authorizations Agent - 100% Remote

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

Summary:

As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.

Responsibilities: 

• Provides any necessary follow-up.
• Responsible for authorizing repair/replacement of covered systems or appliances.
• Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.

Qualifications

Minimum Education, Licensure and Professional Certification requirements:  

High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience

Minimum Experience Required  

1-3 years of customer service experience and/or training required 

Required Skills:  

• Ability to adapt to a fast-paced environment
• Knowledge of how to read a contract
• Knowledge of business unit policies and procedures
• Must have internet access with minimum 4.6Mbps upload/download speeds
• Customer service and conflict resolution
• Computer skills (Microsoft Word, Excel, Outlook)
• Ability to multi-task
• Attention to detail
• Negotiation skills

Preferred Skills:  

• Effective communication skills
• Highly skilled in mathematics
• Strong deductive reasoning skills

Other/State Specific

This role pays between $16/hr to $17/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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Job Locations US-TN-Nashville | US-MS-Jackson | US-GA-Atlanta | US-AZ-Phoenix | US-NM-Santa Fe | US-AL-Montgomery | US-KY-Frankfurt | US-NV-Carson City

ID 2023-3223

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp