Contact Center Service Agent Jobs in Florida , Employment

Are you looking for a job that offers a great work-life balance and the opportunity to make a difference? Look no further! We are looking for a Contact Center Service Agent to join our team and provide exceptional customer service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to customers. If you are a people-person with excellent communication skills, then this is the job for you!

Overview A Contact Center Service Agent is a customer service professional who works in a contact center environment. They are responsible for providing customer service to customers via phone, email, or chat. They are also responsible for resolving customer inquiries and complaints, as well as providing product and service information. Detailed Job Description A Contact Center Service Agent is responsible for providing excellent customer service to customers via phone, email, or chat. They must be able to effectively communicate with customers, understand their needs, and provide solutions. They must also be able to handle customer inquiries and complaints in a professional and timely manner. Additionally, they must be able to provide product and service information to customers. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Ability to multitask

• Ability to work in a fast-paced environment

• Knowledge of customer service principles and practices

• Knowledge of contact center operations

• Knowledge of relevant computer applications

• Problem-solving skills

• Ability to work independently

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Previous contact center experience

• Knowledge of customer service principles and practices

• Knowledge of contact center operations

• Knowledge of relevant computer applications

• Ability to multitask

• Ability to work in a fast-paced environment

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of contact center operations

• Knowledge of relevant computer applications

• Knowledge of customer service software

Job Experience

• Previous customer service experience

• Previous contact center experience

Job Responsibilities

• Provide excellent customer service to customers via phone, email, or chat

• Handle customer inquiries and complaints in a professional and timely manner

• Provide product and service information to customers

• Resolve customer issues in a timely and efficient manner

• Follow up with customers to ensure satisfaction

• Maintain customer records and update customer information as needed

• Monitor customer feedback and provide feedback to management