Register
Recruit Create CV

Contact Center Engineer Jobs in Florida

Contact Center Trainer Jobs
By MSC Cruises At Fort Lauderdale, FL, United States
•Knowledge of principles, methods, and practices of adult education and training preferred.
•3+ years of experience in training and development preferred.
•Previous Contact Center/ Sales experience preferred.
•Must possess excellent interpersonal skills.
•Strong Verbal, and Written Communication Skills Required.
•Must possess effective facilitation and presentation skills.
Contact Center Associate - Entry Level
By Eye Health America At St Petersburg, FL, United States
Strong computer skills, preferably with Microsoft Excel, Word, and Outlook.
Answer incoming customer phone calls and take appropriate action for each call.
Make outbound calls to schedule, reschedule, or cancel appointments.
Maintain customer satisfaction by answering calls quickly and making outbound calls.
Demonstrate concern for patients’ problems. Present a friendly, caring manner to put patients at ease.
Input data into the company’s computer system to maintain an accurate log of each interaction.
Contact Center Trainer Jobs
By HomeSafe Alliance At Jacksonville, FL, United States
Experience with Knowledge Management systems
Knowledge of principles, methods, and practices of adult education/training
Assure interactive, participative learning environment that supports all learning styles and abilities.
Monitor learner progress, administer knowledge checks and post-training learning assessments, and escalate issues as needed.
Model our Culture and Values to facilitate employee engagement and an exceptional Employee Experience.
3 years in training role with experience delivering training virtually or supervisory/lead role in a contact center environment leading virtually

Are you looking for a challenging and rewarding career in Contact Center Engineering? We are looking for an experienced engineer to join our team and help us provide world-class customer service. You will be responsible for designing, implementing, and maintaining contact center systems and networks. You will also be responsible for troubleshooting and resolving technical issues. If you have a passion for technology and customer service, this could be the perfect job for you!

Overview A Contact Center Engineer is responsible for designing, implementing, and maintaining contact center systems and networks. They are responsible for ensuring that the contact center systems are running smoothly and efficiently, and that customer service is of the highest quality. They must be knowledgeable in a variety of technologies, including VoIP, SIP, and other contact center technologies. Detailed Job Description A Contact Center Engineer is responsible for designing, implementing, and maintaining contact center systems and networks. They must be knowledgeable in a variety of technologies, including VoIP, SIP, and other contact center technologies. They must be able to troubleshoot and resolve technical issues with the contact center systems. They must also be able to configure and maintain the contact center systems to ensure that they are running smoothly and efficiently. They must be able to provide technical support to customers and contact center agents. They must also be able to provide training and guidance to contact center agents. Job Skills Required
• Knowledge of contact center technologies, including VoIP, SIP, and other contact center technologies
• Knowledge of networking and telecommunications systems
• Knowledge of customer service principles and practices
• Excellent troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• At least 3 years of experience in contact center engineering
• Knowledge of contact center technologies, including VoIP, SIP, and other contact center technologies
• Knowledge of networking and telecommunications systems
• Knowledge of customer service principles and practices
• Excellent troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
Job Knowledge
• Knowledge of contact center technologies, including VoIP, SIP, and other contact center technologies
• Knowledge of networking and telecommunications systems
• Knowledge of customer service principles and practices
• Knowledge of system design and implementation
• Knowledge of system maintenance and troubleshooting
Job Experience
• At least 3 years of experience in contact center engineering
• Experience in system design and implementation
• Experience in system maintenance and troubleshooting
• Experience in providing technical support to customers and contact center agents
• Experience in providing