Register
Recruit Create CV

Contact Center Engineer Jobs in Arkansas

Contact Center Of Excellence Manger
By Ford Motor Company At United States
Sales/ Service work experience in B2B or Fleet management iex[erience
Outstanding written & verbal presentation skills required for senior management interaction. 
Manage vendor relationships and provide thought leadership to constantly improve customer experience across all channels
Vehicle discount program for employees and family members, and management leases
Manage day to day operations by monitoring and tracking daily operational metrics and identify opportunities of improvement to deliver customer success
Bachelors degree in a related field or equivalent work experience
Avp, Crm And Contact Center Capabilities, Digital Banking
By Forbright Bank At United States
5+ years of experience in product or operations management experience showing progression/promotion within the tech or financial services industry
Deliver quality deliverables and manage to aggressive timelines, managing concurrent priorities and projects.
Manage relationships with external partners, including vendors and consultants, to ensure that the organization has access to the necessary stakeholders.
Experience in the financial services industry, preferably in a banking or lending environment
Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
Excellent communication and interpersonal skills, with the ability to communicate complex concepts to non-technical stakeholders.
Contact Center Team Lead
By KCC At United States
· Manage the daily operations of a contact center team.
Secondary Job Duties – as needed
· Assist in Data Entry/Claim Verification
› Working knowledge of class actions, settlement agreements and claims processing.
A choice medical insurance plans designed to meet your needs
Flexible spending and health savings accounts
Zoom Contact Center Solution Engineer (East)
By Zoom At United States
Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management,etc.
Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
5+ years of experience in customer focused roles
Zoom Contact Center Solution Engineer (Central)
By Zoom At United States
Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
5+ years of experience in customer focused roles
Technical Sales Architect - Contact Center
By Zoom At United States
Product management knowledge, either from direct experience or partnership
Integration experience with CRM and Lead Management solutions such as Salesforce, Zendesk, ServiceNow, Microsoft Dynamics, etc
Specialized knowledge of workforce management and quality management is strongly preferred (WEM, WFM, QM)
Thorough competitive landscape knowledge (in their area of specialization) including solution, technology and product offerings
Partner with product managers across platforms to identify and prioritize new features and enhancements based on customer feedback and market trends.
5+ years experience in contact center industry working with enterprise deployments
Zoom Contact Center Solution Engineer (West)
By Zoom At United States
Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
5+ years of experience in customer focused roles

Are you looking for a challenging and rewarding career in Contact Center Engineering? We are looking for an experienced engineer to join our team and help us provide world-class customer service. You will be responsible for designing, implementing, and maintaining contact center systems and networks. You will also be responsible for troubleshooting and resolving technical issues. If you have a passion for technology and customer service, this could be the perfect job for you!

Overview A Contact Center Engineer is responsible for designing, implementing, and maintaining contact center systems and networks. They are responsible for ensuring that the contact center systems are running smoothly and efficiently, and that customer service is of the highest quality. They must be knowledgeable in a variety of technologies, including VoIP, SIP, and other contact center technologies. Detailed Job Description A Contact Center Engineer is responsible for designing, implementing, and maintaining contact center systems and networks. They must be knowledgeable in a variety of technologies, including VoIP, SIP, and other contact center technologies. They must be able to troubleshoot and resolve technical issues with the contact center systems. They must also be able to configure and maintain the contact center systems to ensure that they are running smoothly and efficiently. They must be able to provide technical support to customers and contact center agents. They must also be able to provide training and guidance to contact center agents. Job Skills Required
• Knowledge of contact center technologies, including VoIP, SIP, and other contact center technologies
• Knowledge of networking and telecommunications systems
• Knowledge of customer service principles and practices
• Excellent troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• At least 3 years of experience in contact center engineering
• Knowledge of contact center technologies, including VoIP, SIP, and other contact center technologies
• Knowledge of networking and telecommunications systems
• Knowledge of customer service principles and practices
• Excellent troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
Job Knowledge
• Knowledge of contact center technologies, including VoIP, SIP, and other contact center technologies
• Knowledge of networking and telecommunications systems
• Knowledge of customer service principles and practices
• Knowledge of system design and implementation
• Knowledge of system maintenance and troubleshooting
Job Experience
• At least 3 years of experience in contact center engineering
• Experience in system design and implementation
• Experience in system maintenance and troubleshooting
• Experience in providing technical support to customers and contact center agents
• Experience in providing