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Contact Center Engineer Jobs in Texas

Sales Engineer - Solutions Engineer - A.i.-Infused Contact Center Saas - 3.8 Glassdoor - 200+ Global Clients
By RevsUp, a Recruitment Entrepreneur Company At Dallas-Fort Worth Metroplex, United States
· Bachelor’s degree (or an equivalent combination of education and job-related experience)
* Individual contributor working either remotely or hybrid in the Dallas area – relocation available.
* We provide Fortune 500-quality benefits, global exposure, and a commitment to professional development.
* You have 2 to 5 years of Contact Center experience.
· 2 to 5 years of Contact Center experience.
· Experience designing and implementing proactive omnichannel engagement strategies with a contact center is required.
Technical Product Lead - Contact Center
By Toyota North America At Plano, TX, United States
Responsible for performance management of five (6) + factory resources, including coaching and development of less experienced resources.
Responsible for Cloud Based customer digital experience and ability to manage the CCaaS platform.
Perform lifecycle management of products to a risk-based approach for production currency, software upgrades, and/or configuration updates.
Provide call analytics and reporting capabilities on all new channels.
Lead cross-channel teams to design, develop and launch solutions that enhance customer self-service features and capabilities.
Independently assess products and release changes to production systems assuring quality, security, and compliance requirements are met.
Mechanical Contact Engineer Jobs
By ExxonMobil At , Baytown, Tx
Strong analytical and communication skills
Demonstrated work experience in downstream manufacturing operations
Respond to plant operational events
Analyze site fixed equipment performance
Drive site asset improvement in the areas of: Safety, Reliability, Environmental Performance and Equipment Capability and Efficiency in a team setting
Support capital projects and minor modifications in the areas of design consulting, technical quality assurance, and start-up assistance
Contact Center Vendor Coordinator
By Experian At Allen, TX, United States
Collaborate with management and staff to ensure WFM has the proper coverage and staffing schedules for call arrival patterns and seasonality
Demonstrated ability to manage remote teams, and drive accountability for business results.
Manage the performance of outsourced partners against key contact center operational KPIs, ensuring that partners consistently meet or exceed performance objectives
Manage and report on vendor performance to SLA’s and quality of service, drawing out themes/trends and identifying opportunities for improvements
We are currently working remotely; therefore, you must be able to prove you have high-speed internet service.
Strong working knowledge of omnichannel contact center operations.

Are you looking for a challenging and rewarding career in Contact Center Engineering? We are looking for an experienced engineer to join our team and help us provide world-class customer service. You will be responsible for designing, implementing, and maintaining contact center systems and networks. You will also be responsible for troubleshooting and resolving technical issues. If you have a passion for technology and customer service, this could be the perfect job for you!

Overview A Contact Center Engineer is responsible for designing, implementing, and maintaining contact center systems and networks. They are responsible for ensuring that the contact center systems are running smoothly and efficiently, and that customer service is of the highest quality. They must be knowledgeable in a variety of technologies, including VoIP, SIP, and other contact center technologies. Detailed Job Description A Contact Center Engineer is responsible for designing, implementing, and maintaining contact center systems and networks. They must be knowledgeable in a variety of technologies, including VoIP, SIP, and other contact center technologies. They must be able to troubleshoot and resolve technical issues with the contact center systems. They must also be able to configure and maintain the contact center systems to ensure that they are running smoothly and efficiently. They must be able to provide technical support to customers and contact center agents. They must also be able to provide training and guidance to contact center agents. Job Skills Required
• Knowledge of contact center technologies, including VoIP, SIP, and other contact center technologies
• Knowledge of networking and telecommunications systems
• Knowledge of customer service principles and practices
• Excellent troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• At least 3 years of experience in contact center engineering
• Knowledge of contact center technologies, including VoIP, SIP, and other contact center technologies
• Knowledge of networking and telecommunications systems
• Knowledge of customer service principles and practices
• Excellent troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
Job Knowledge
• Knowledge of contact center technologies, including VoIP, SIP, and other contact center technologies
• Knowledge of networking and telecommunications systems
• Knowledge of customer service principles and practices
• Knowledge of system design and implementation
• Knowledge of system maintenance and troubleshooting
Job Experience
• At least 3 years of experience in contact center engineering
• Experience in system design and implementation
• Experience in system maintenance and troubleshooting
• Experience in providing technical support to customers and contact center agents
• Experience in providing