Client Success Team Lead Jobs in New York

Minimum of 5+ years in Customer Success, management experience preferred

Partner with the Director to build, manage, and motivate a high performing Customer Success team

Experience managing a team of CSMs preferred

Effective communication and collaboration skills

Experience using a CRM or CS Platform is a plus

Maintain and expand strong customer relationships with key roles at our partner

Ensure the perfect client experience through every step of the customer journey (onboarding, training, follow-up, Quarterly Business Reviews, renewals, and expansions).

Analyze and share best practices, so everyone can benefit in the long run.

Enrich our support offer (Write articles for our FAQ, craft inspiring videos, take part in our newsletter drafting).

Extensive knowledge of Customer Success in SaaS B2B environments.

Have recruited, managed, and grown a team.

Good communicator: you have strong interpersonal and excellent oral and written communication skills.

Achieve revenue goals through live client volume management and client contract renewals

Identify client business requirements, define use cases, and understand data sources to match compelling customer pain points with product capabilities

Lead a team of Customer Success Managers and Consultants and participate in onboarding and training of new team members

Manage clients based on the following Customer Success Manager guidelines:

Capture, track, manage and report on customer "Pass Rate" as customer-facing success KPI

Support the Implementation Manager during the customer onboarding process

Strong organization and time management

Proven abilities to manage multiple accounts at a time

Lead a growing client success managers team focusing on our growth merchants and supervise their day to day assignments

Manage analytics and reporting to provide more visibility into international business performances and growth opportunities to

Responsible on growing accounts by upselling different capabilities and opportunities

3-5 years’ experience as a team leader

10+ years of campaign and account management, and sales experience across digital advertising campaigns (Digital, TV, Social, Display)

Qualifications & skills required for this role

Oversee, and manage, post sales client relations on all client patches and agencies

Continue to develop best practice for effective campaign execution, delivery and reporting for managed service and self service accounts

Interview, hire and manage a Client Success team full of high-performing individuals as we expand

Hands-on experience in the media, PR, social media, digital, or advertising arenas

You have 4+ years of management experience.

Proactive mentality and excellent time management skills

Exceptional relationship building and relationship management skills

Manage and track team activities, using data to streamline team productivity.

Manage and facilitate cross-team collaborations with Sales, Marketing and Product.

You possess a BA/BS degree or commensurate experience.