Team Lead, Customer Success
By Greenlight Guru At Indianapolis, IN, United States
Assist management with forecasting renewals, churn, and upsell opportunities
Give management candid feedback about team morale, needs, and opportunities
Collaborate with Enablement Manager to help refine and implement new hire training
Communicate and reinforce company goals, helping to tie activities back to individual and team KPIs
Provide performance feedback to teammates and assist with the formal review process
Participate in interviewing and hiring new team members