Client Success Team Lead Jobs in Arkansas

3+ years of experience in Account Management, Customer Success, Educational Leadership or related field

Possess strong organizational and time-management abilities

Work with Sales District Managers and internal Amplify team members to resolve escalations and support training efforts

Monitor the performance and product knowledge of team members, providing coaching and support as needed

Create email templates and/or offer feedback on emails as needed

Proven proficiency in communication and presentation skills, suitable for both internal and customer-facing meetings

Proven experience with change management.

A mission to advance the knowledge of Total Rewards and their impact on the global workforce.

Proven experience maintaining high levels of training effectiveness and faculty and learner satisfaction.

Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage stakeholders.

Experience working in a fast-paced, sometimes ambiguous environment, with a learner-centered approach.

A core values centric culture that encourages employees to be you, not them

Foster and build excellent relationships with the Coaching team to help match clients and coaches based on their requirements.

2-3 years as a selling professional and delivering excellent client experience

Strong motivational skills and communication skills

Extremely detail-oriented, outstanding organizational skills.

Excellent written, verbal, and presentation skills.

Customize each initial interaction with the prospective client to help build the customized team for the client to meet their objectives.

8+ years of experience in account management or client services role in digital health, healthcare, benefits or SaaS companies

Previous experience managing a team of direct reports, with demonstrated excellence in people management, mentoring, hiring, training and onboarding

Experience in working with the full lifecycle of customer success post sales (implementation, adoption, product training, renewals, upsells, and account management)

Experience supporting health benefit programs for employers, payers, or channel partners is preferred

Collaborate with channel partner client executives to manage broader strategic client relationships and unlock additional business opportunities within the channel portfolio

Ability to prioritize and manage multiple tasks; strong track record of high client satisfaction ratings and proven renewal success

• You can balance multiple priorities, including customer management responsibilities, process development/improvements, and team management.

• Remote First Work Environment

• Meet and exceed personal and corporate objectives and hold the team accountable for their results.

• Develop team initiatives to drive and support team culture, build engagement and team comradery.

• Identify team members who need extra help and provide feedback, training, and encouragement.

• You have an empathic approach to always have the customer and teams’ best interest in mind.

5+ years of experience in a customer-facing role, with a strong background in customer success management;

Strong analytical and problem-solving abilities, with a data-driven approach to decision-making;

Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and internal stakeholders;

Stay up-to-date with industry trends and best practices in customer success, and proactively share knowledge with the team.

Fully Remote & Flexible Work Environment

2+ years leading a CS team;

Bachelor’s Degree or equivalent experience

5+ years of experience in customer success within SaaS industry, ideally within localization

2+ years experience in managing CS teams in high performing saas companies

Excellent verbal, written, and organizational skills

Work experience in a successful and growing global SaaS company

Medical, dental, and vision benefits

Will work collaboratively with the CSD Manager to help manage daily team responsibilities and

Technical Proficiency with Client Relationship Management system (CRM) – Brings existing

With the CSD Manager, provide statistical and performance feedback and coaching on a regular basis

Assists the CSD Manager with daily operations of the call center to include the development,

Organizational Skills – Can thoroughly organize and plan individual work tasks in order to maximize

Provide daily direction and communication to employees so that customer service calls are answered