Client Engagement Director Jobs in Arkansas

Work with the account team to lead engagement strategy responsibilities and proactively identify opportunities for account growth

6-8 years’+ experience in digital/engagement strategy, multichannel marketing strategy, or related field

Excellent written and verbal communication skills

Outstanding problem-solving skillset and ability to take on new concepts and strategies

Experience in reading and interpreting data and providing recommendations

Be integral to lead new business pursuits

Expectation Management: Skillful in managing client expectations, project timelines, deliverables, and leading client review processes.

Resource Allocation and Team Management: Ability to allocate resources efficiently and manage teams effectively.

Training Management: Ensuring all project-related training needs are met effectively.

Candidates should have experience in in one or more of the following domains:

Day-to-Day Responsibilities from Project Initiation to Completion May Encompass:

Engagement in Sales Process: Active involvement in crafting proposals as part of the sales lifecycle.

Sales/Business Development Experience: 5+ years of experience working with sales processes, building pipelines, and meeting with customers.

Negotiations: Experience in contract or sales agreement negotiation preferred.

Sales support: You will help track customer interactions across the company and continue to improve our processes in the CRM.

Talent Acquisition Understanding: Exposure to Recruitment, Staffing, or Executive Search preferred.

Communication: You will need to be able to engage in high-level conversations, make presentations to prospective customers, and write effectively.

Manages the client engagement team, including monitoring CEM productivity and skills, client account base, and trends.

A Bachelor’s degree or an equivalent combination of education and experience required.

Hires and onboards new team members for a successful career as Client Engagement Managers.

Manages and resolves escalated client/departmental issues as warranted.

Minimum five years’ experience in an operations or sales role required.

Excellent communication skills both internally and with clients, including executive-level communication.

5-10+ years of sales, consulting, and/or relationship management experience in a comparable B2B, technology-based industry

Results-driven and passionate about client engagement, retention and account management

Gain an understanding of typical client business challenges and objectives and map Paylocity features/benefits to address these needs

Skilled at identifying new business opportunities

HCM or B2B SAAS Technology experience

Excellent communication and presentation skills

3+ years of sales, consulting, and/or relationship management experience in a comparable B2B, technology-based industry

At least 1 year of customer success, client relationship, or account management experience

Results-driven and passionate about client engagement, retention, and account management

Gain an understanding of typical client business challenges and objectives and map Paylocity features/benefits to address these needs

HCM or B2B SAAS Technology experience

At least 1 year of payroll, HRIS, or HCM experience

Strong management and business skills

Managing messaging to the client on operational stability via active partnership with Service Delivery Management

Partner with Service Delivery Management (SDM) team to analyze, prioritize & communicate client health and CSAT to key stakeholders

Experience in managed services and consultancy sales preferred

Manage Ensono Executive sponsor program by client

Bachelor’s degree from a four-year college or university or equivalent work experience

Dynamic leadership, management, and interpersonal skills to move the company forward.

Master’s degree with at least 10 years professional experience in stakeholder and community engagement.

Demonstrated experience partnering with clients to understand their competitive context, strategic goals, current and long-term needs.

Ability to work under pressure, manage multiple tasks simultaneously, and meet tight deadlines and deliverables.

Lead various workstreams for a variety of clients focused on increasing diversity in medical research and addressing health equity issues.

Serve as spokesperson for our team’s engagement work with external organizations, as appropriate.

Enter and maintain assigned customer records in the Customer Relationship Management (CRM) database as required.

Department responsibilities also include creating and financial forecasts to support corporate and finance initiatives.

Typically manages customers in the Top 40 category as defined by revenue, product mix and strategic elements.

Review client data to manage and monitor edit savings and identify potential problems with overrides, revenue or invoicing.

Strong customer engagement skills required with ability to establish and maintain multi-level customer relationships key to fully understanding client goals.

Excellent personal computer skills in Microsoft Word, Excel, PowerPoint, Outlook.

Skilled in multiple marketing domainsInnovative, creative, and collaborative Experience with Adobe Creative Suite, Figma (a plus)

Value collaboration and willingness to share responsibilities

Ability to acknowledge shortcomings and provide solutions

Industry knowledge on marketing strategy, brand, and communications to drive customers and work independently

Full benefits including unlimited PTO, funded HSA option, and company bonus

Liatrio lives and breathes the following traits; people on our team tend to have a combination of the following qualities: