Care Center Support Billing Specialist Jobs in Arkansas

Salesforce knowledge and experience – desirable

12 months minimum experience in customer support or/and customer service for medical services or SaaS companies.

Experience in the Medical Billing industry is desirable

Demonstrated communication Skills – oral and written.

Strong analytical and problem-solving skills

Experience working with tech support – desirable

Support and comply with the company’s Quality Management System policies and procedures.

Assist with insurance eligibility details required for kit shipment and patient billing requirements.

Interact with providers, patients, and payors to answer questions around claim denials, billing statements, Explanation of Benefits (EOB), and/or payment options.

Perform all job duties according to contact center policies and procedures.

Demonstrate excellent verbal and written English communication skills.

Ability to apply knowledge of customer service principles and practices.

Effectively manage all Billing Support queries by collaborating cross functionally and with management

Drive process improvements in the area of accounts receivables, cash applications, credit management, and collections

Great benefits, including unlimited PTO

At least 2 year of customer service and call center experience

Fun and inviting company culture

Beautiful modern office space with free snacks and fountain drinks

1-3 years data entry or clerical experience

Manage upgrades, downgrades, cancellations, and other client account adjustments

1-3 years of customer service experience

Excellent oral and written communication skills

Excel skills are a plus

Experience working with accounts receivables is a plus

Excellent oral and written communication skills

2 or more years of relevant billing, accounting, or financial administration experience directly related to the duties of the position

Experience with Aderant/CMS, Elite, or similar software

Experience with some sort of billing platform/software

Experience with various e-billing vendor portals preferred.

Monitor and respond to inquiries sent to the centralized billing inbox

Working knowledge of Salesforce, Sales Order Management, Service Contracts and reporting applications.

Strong time management skills, ability to prioritize and use time effectively and efficiently

2+ years of Customer Service experience; preferably with 1 year of working knowledge of all Mindbody products and services.

Strong organizational and analytical skills with attention to detail.

Excellent verbal and written communication skills in a customer facing environment.

Experience in billing and collection work, preferred.

Ad hoc analysis and project support as requested by management

This is a remote position*** What Formstack Offers for Full-Time Employees in the US and Canada:

1-3 year experience in a customer service role focused on billing and/or collections

Working knowledge of billing concepts, particularly SaaS billing

Excellent written and verbal communication skills (English required)

The ability to effectively multi-task, manage multiple deadlines, and prioritize assignments