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Call Center Supervisor Jobs in Kentucky

Call Center Supervisor Jobs
By FLEETCOR At Lexington, KY, United States
Collaborates with Operations Manager to ensure all staff are appropriately trained.
Bachelor’s Degree or three-five years of related supervisory experience.
Proven problem-solving skills, identifying root cause and solutions through a high level of critical thinking.
Proven effective and professional oral and written communication skills with various levels of audience.
Working knowledge of Microsoft Word, Excel, Outlook and the internet.
Prior experience as a subject matter expert for policies and procedures highly desired.

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for a Call Center Supervisor to join our team and help us provide exceptional customer service. If you have experience in customer service and a passion for leading a team, this could be the perfect job for you!

A Call Center Supervisor is responsible for overseeing the day-to-day operations of a call center. This includes managing staff, monitoring performance, and ensuring customer satisfaction.

What is Call Center Supervisor Skills Required?

• Excellent communication and interpersonal skills
• Ability to motivate and lead a team
• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Ability to analyze data and make decisions
• Problem-solving and conflict resolution skills
• Time management and organizational skills

What is Call Center Supervisor Qualifications?

• Bachelor’s degree in business, management, or related field
• Previous experience in a call center or customer service environment
• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Proficiency in Microsoft Office and other software programs

What is Call Center Supervisor Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Knowledge of applicable laws and regulations
• Knowledge of performance metrics and reporting

What is Call Center Supervisor Experience?

• Previous experience in a call center or customer service environment
• Previous experience in a supervisory role

What is Call Center Supervisor Responsibilities?

• Monitor call center performance and ensure customer satisfaction
• Manage staff and provide training and development opportunities
• Analy