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Call Center Representative Jobs in Massachusetts

Call Center Representative Jobs
By Mass Bay Credit Union At Boston, MA, United States
Cross-trains for other functions within the branch/department and performs those responsibilities as requested.
Informs members of credit union products and services, explaining features and benefits; and cross-sells products and services when appropriate.
Work requires general knowledge of all Credit Union products and services.
Requires education equivalent to a four-year high school education. Proficiency with computer software applications is required.
Position requires one year of member service or call center experience in a bank or credit union.
Intermediate mathematical skill required (adding, subtracting, multiplying, dividing, percentages, interest) are required.
Call Center Representative I - Full Time - Swansea Ma
By Cardi's Furniture At Swansea, MA, United States
Reports promptly errors found to management and assists, if necessary, in resolving the errors.
Provides feedback to management for possible improvements.
Participates in training sessions, which will improve and reinforce own knowledge and skills.
Reports to management potential safety issues, hazards or violations.
Assists in maintaining security by reporting suspicious activity to management.
Communicate effectively the features and benefits of the warranty programs.

Are you looking for a job that offers great pay, flexible hours, and the chance to help people? Look no further! We are looking for a friendly, outgoing Call Center Representative to join our team. Come join us and make a difference!

A Call Center Representative is responsible for providing customer service and support to customers over the phone. They are expected to be knowledgeable about the company’s products and services, and be able to answer customer questions and resolve customer issues.

What is Call Center Representative Skills Required?

• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Problem-solving and troubleshooting skills
• Patience and empathy
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Call Center Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Call Center Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of company products and services

What is Call Center Representative Experience?

• Previous customer service experience
• Previous experience in a call center

What is Call Center Representative Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Troubleshoot customer issues and provide solutions
• Provide accurate information about products and services
• Update customer information in the customer service database
• Follow up with customers to ensure their issues have been resolved