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Call Center Lead Jobs

Staff Nurse - Integrated Call Center 60%
By University of Iowa At Iowa City, IA, United States
Maintains knowledge of Standards of Care and other regulatory compliances
Maintain knowledge of Telehealth Nursing Practice Administration and Practice Standards
Keep current with nursing and health care knowledge base and to pursue further enhancements of job-related knowledge
Maintains competency in age appropriate communications skills for all age groups.
Offers constructive feedback and solutions to problems
Develops, and implements, patient/family teaching plan based on identified health education needs and the condition and age of the patient
Call Center Agents, West Valley City
By PrePass At West Valley City, UT, United States
This is really important….you are going to provide an exceptional customer experience!!!
1 year of Customer Service or Call Center experience.
Great benefit package with medical, dental, and vision that start on date of hire.
Paid Vacation and Paid Sick Time.
Paid Company Holidays and Paid Floating Holidays.
Medical, Dental, Vision that start on date of hire. One medical plan option has $0 premiums!!
Call Center Agents, West Valley City
By PrePass At Salt Lake City, UT, United States
This is really important….you are going to provide an exceptional customer experience!!!
1 year of Customer Service or Call Center experience.
Great benefit package with medical, dental, and vision that start on date of hire.
Paid Vacation and Paid Sick Time.
Paid Company Holidays and Paid Floating Holidays.
Medical, Dental, Vision that start on date of hire. One medical plan option has $0 premiums!!
Call Center Representatives – Uncapped Commission!
By National Service Bureau, Inc. At Sarasota, FL, United States
Ability to work a Hybrid schedule of work from home and in-office days
of work from home and in-office days
Communicate via phone with people with all backgrounds and personalities.
Utilize software to note accounts and communicate with insurance companies.
Negotiate and lead conversations to recover the highest balances for our clients.
Communicate with team members to coordinate on accounts.
Clinical Call Center Coordinator
By iCare Health Solutions At , Remote
Typically has the following skills or abilities:
Operational knowledge of managed care or healthcare plans, team members, and clinical staff
Computer literate and proficient in Microsoft Office and data management systems
Experience with HEDIS activity coordination and working with Managed, Acute, Provider Care environment
Responsible for informing members regarding the program benefits
1-3 years of call center experience
Bi-Lingual Call Center Lpn
By Sagility At , Remote
Must have high speed internet connection and able to comply with Work at Home Agent Requirements
Products may include medical, pharmacy, disability, condition management and Behaviorial or Lifestyle Management
Topics may include pr-diabete, hypertension, hyperlipidemia, health eating, exercise, prevention, stress management, tobacoo cessation and weight management
Able to perform job duties including phone metrics and achieve acceptable audit scores. Open to coaching and feedback for performance improvement.
Minimum of 2 years of clinical experience
Experience with personal computer using Windows operating system
Call Center Trainer Ii
By Conduent At , Township Of Hamilton, 08619, Nj $25 an hour
Familiarity with learning management systems, such as Teams or Webex.
Strong teaching abilities and mentoring skills.
Developing call centers' education materials, such as digital presentations, and how-to manuals.
At least 2 years' experience working in a call center trainer environment.
Excellent knowledge of customer service best practices.
Good communication, interpersonal, and conflict resolution skills.
Scheduler - Bmg Call Center
By Beebe Healthcare At , Georgetown, 19947, De
Prior scheduling , patient accounts, unit clerk or medical assistant experienced preferred.
Clear Communication Skills Both Written And Verbal
Knowledge Of Basic Computer Programs
Has Skills To Provides Customer Service To Patients, Team Members And Visitors
Able To Keep Confidential Information Regarding Patients, Team Members
Able To Withstand Crisis Situations
Outbound Call Center Jobs
By Goldfein Claims Management At , Remote $16 - $18 an hour
Benefits include medical, dental, vision, and 401k matching
Detailed data entry while reviewing and updating claim information
Opportunity to learn and start a new career
Comprehensive new hire training included
Fast-paced, fun, and innovative working environment
Opportunities for growth, advancement, and flexibility
Call Center Leader - Nevada
By Tesla At , Henderson, 89074, Nv
Excellent communication and relationship management skills, both oral and written
Strong relationship management skills and the capability to explain complex technical concepts
3+ years of phone sales, customer service or experience in managing an inbound/outbound contact center environment
Experience in managing in a contact center environment
Great organizational skills with an eye for detail and the ability to make decisions that are in line with Tesla standards
Requirement to follow Tesla’s information security policy
Call Center Jobs
By Barwood Taxi Sevice At , , Md

Barwood's call center is open 24 hours x 7 days per week x 365 days per year. We're looking to hire professional, caring and courteous call center representatives to assist our valued customers and ...

Call Center Operator Jobs
By Roper St. Francis Healthcare At Ladson, SC, United States

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Call Center Representatives Jobs
By Ascensus At , St. Louis, 63102, Mo
High school diploma or GED, and further applicable education or equivalent experience.
Knowledge of tax-advantaged accounts and benefit plans, insurance, and/or claims or payments, preferred.
1+ years of experience within a client service setting within financial services preferred
Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
Excellent listening, verbal and written skills
****These positions are 100% fully remote****
Csr 1 - Call Center
By Maximus At , Remote Up to $18.04 an hour
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Call Center Scheduling & Traffic Controller
By National General Insurance At , Alexandria, 71301, La
In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:
High school diploma or equivalent experience
3 or more years of experience
Applied knowledge of technology, techniques and methodologies for mining database information
Applied knowledge of principles and methodologies for analyzing data from multiple sources and compiling findings into usable reports
Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts
Evening Call Center Operator *Upmc St. Margaret*
By UPMC At , Pittsburgh, 15215, Pa $16.02 - $24.18 an hour
Performs all responsibilities according to the philosophy of the UPMC Health System such that the needs of our customers are fulfilled.
Minimum two-years experience in customer service required, answering service experience preferred.
Must possess proficient typing (40 wpm) and spelling/grammar skills.
Maintain Keys and sign-in books for chaplain, volunteers, departments, electrical/telephone closets, lactation room, elevators, and employee parking lot.
Activates the Alert Notification System.
Dispatch Security assisting with emergency support.
Call Center Banker Jobs
By Neighbors Credit Union At , St. Louis, 63123, Mo $16.93 - $25.39 an hour
Performs operational responsibilities, such as auditing, ITM/ATM maintenance, cash management, and vault maintenance.
Manages and maintains member records and follows guidelines to ensure proper system management.
Responsibilities and Daily Job Duties
Uncovers members’ financial needs and offers appropriate recommendations.
Supervises and educates members on using all electronic service delivery channels offered both in the branch and through their personal devices.
Minimum of two years' experience in service delivery, with preferred cash handling experience.
Lead Aquarist, Mast Center
By Highline Community College At , Des Moines, 98198, Wa From $50,000 a year
Strong interpersonal, leadership, collaboration, team-building skills, share responsibilities and perform assignments in concert with the team’s efforts;
Bachelor’s in biology, oceanography or a related field or equivalent experience and knowledge; OR
Experience working in informal education;
Ability to work effectively with individuals of various ethnic, cultural, educational, and socio-economic backgrounds;
Rescue SCUBA certification with their own gear;
Must hold current CPR, first aid and AED certifications;
Call Center Lpn Jobs
By UnitedHealth Group At , Las Vegas, 89102, Nv $18.80 - $36.78 an hour
1+ years of case management experience
Knowledge of CMS guidelines for State of Nevada and/or home health experience
1+ years of clinical experience in a hospital or nursing home
1+ years of experience charting in EMR (Electronic Medical Records)
Telephonic in-take and processing of home health referrals
Take verbal and written orders from providers
Call Center Trainer Jobs
By NIIT Limited At United States
Strong organizational and time management skills
Conduct role-playing exercises to help employees practice their skills
2+ years of experience in customer service or call center training
Excellent communication and interpersonal skills
Ability to manage a group of people
Proficient computer skills, Microsoft Office Suite (Work, PowerPoint, Outlook, and Excel), and instructional software

Are you looking for a job that offers a great work-life balance and the opportunity to make a difference? Look no further! We are looking for a Call Center Lead to join our team and help us provide exceptional customer service. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview A Call Center Lead is a customer service professional who is responsible for managing a team of call center agents. The Lead is responsible for providing guidance, training, and support to the agents, as well as ensuring that customer service standards are met. The Lead is also responsible for monitoring and evaluating the performance of the agents, and providing feedback and coaching to help them improve. Detailed Job Description The Call Center Lead is responsible for providing leadership and direction to the call center agents. This includes providing guidance and support to the agents, as well as monitoring and evaluating their performance. The Lead is also responsible for ensuring that customer service standards are met, and for providing feedback and coaching to help agents improve. The Lead is also responsible for developing and implementing strategies to improve customer service, as well as developing and maintaining relationships with customers. Job Skills Required
• Excellent customer service skills
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to motivate and inspire others
• Ability to work in a fast-paced environment
• Knowledge of call center operations and procedures
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Qualifications
• Bachelor’s degree in business, management, or related field
• At least two years of experience in a call center or customer service environment
• Proven track record of success in a customer service role
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Ability to handle difficult customer situations
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of call center operations and procedures
• Knowledge of computer systems and software
• Knowledge of customer service metrics and reporting
• Knowledge of customer service best practices
Job Experience
• At least two years of experience in a call center or customer service environment
• Proven track record of success in a customer service role
• Experience in a leadership role
Job Responsibilities
• Provide guidance and support to call center agents
• Monitor and evaluate the performance of agents
• Ensure customer service standards are met
• Provide feedback and coaching to help agents improve
• Develop and implement strategies to improve customer service
• Develop and maintain relationships with customers
• Provide leadership and direction to the call center team
• Handle difficult customer situations