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Call Center Lead Jobs in Utah

Education Center Lead Jobs
By Medici Road At Washington, DC, United States
Documentation skills and use of digital project management tools
• 8+ years of management/director level experience (ideally 2+ years leading a division)
• 3+ years of coaching /facilitation experience in the education field
• Oversee performance management, reporting, invoicing, and other financial transactions with clients
Excellent interpersonal and written communication skills.
Creative thinking and presentation skills
Call Center Agents, West Valley City
By PrePass At West Valley City, UT, United States
This is really important….you are going to provide an exceptional customer experience!!!
1 year of Customer Service or Call Center experience.
Great benefit package with medical, dental, and vision that start on date of hire.
Paid Vacation and Paid Sick Time.
Paid Company Holidays and Paid Floating Holidays.
Medical, Dental, Vision that start on date of hire. One medical plan option has $0 premiums!!
Call Center Agents, West Valley City
By PrePass At Salt Lake City, UT, United States
This is really important….you are going to provide an exceptional customer experience!!!
1 year of Customer Service or Call Center experience.
Great benefit package with medical, dental, and vision that start on date of hire.
Paid Vacation and Paid Sick Time.
Paid Company Holidays and Paid Floating Holidays.
Medical, Dental, Vision that start on date of hire. One medical plan option has $0 premiums!!
Consumer Collector - Collection Call Center - Firstbank Pr
By FirstBank Florida At , San Juan, Pr
Customer service: Manages difficult or emotional customer situations and responds promptly to customer needs
This position has no direct supervisory responsibilities.
Team Work: Contributes to building a positive team spirit
Ethics: Treats people with respect and upholds organizational values
Quality: Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality
Good verbal and written communication in both English and Spanish.

Are you looking for a job that offers a great work-life balance and the opportunity to make a difference? Look no further! We are looking for a Call Center Lead to join our team and help us provide exceptional customer service. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview A Call Center Lead is a customer service professional who is responsible for managing a team of call center agents. The Lead is responsible for providing guidance, training, and support to the agents, as well as ensuring that customer service standards are met. The Lead is also responsible for monitoring and evaluating the performance of the agents, and providing feedback and coaching to help them improve. Detailed Job Description The Call Center Lead is responsible for providing leadership and direction to the call center agents. This includes providing guidance and support to the agents, as well as monitoring and evaluating their performance. The Lead is also responsible for ensuring that customer service standards are met, and for providing feedback and coaching to help agents improve. The Lead is also responsible for developing and implementing strategies to improve customer service, as well as developing and maintaining relationships with customers. Job Skills Required
• Excellent customer service skills
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to motivate and inspire others
• Ability to work in a fast-paced environment
• Knowledge of call center operations and procedures
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Qualifications
• Bachelor’s degree in business, management, or related field
• At least two years of experience in a call center or customer service environment
• Proven track record of success in a customer service role
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Ability to handle difficult customer situations
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of call center operations and procedures
• Knowledge of computer systems and software
• Knowledge of customer service metrics and reporting
• Knowledge of customer service best practices
Job Experience
• At least two years of experience in a call center or customer service environment
• Proven track record of success in a customer service role
• Experience in a leadership role
Job Responsibilities
• Provide guidance and support to call center agents
• Monitor and evaluate the performance of agents
• Ensure customer service standards are met
• Provide feedback and coaching to help agents improve
• Develop and implement strategies to improve customer service
• Develop and maintain relationships with customers
• Provide leadership and direction to the call center team
• Handle difficult customer situations