Evening Call Center Operator *Upmc St. Margaret*

Do you enjoy an environment where you can provide excellent customer service while working on a team? Are you someone who thrives in a fast-paced environment? The Call Center Operator is responsible for answering a high volume of calls and redirecting them to the appropriate department or engaging the correct team to respond to codes/alarms. Join our Telecommunications team at UPMC St. Margaret to start your career today!

Responsibilities:

• Activates the Alert Notification System.
• Assist the religious taking patient requests for visit or communion, dispatch for emergencies and overhead page services.
• Monitor all code/alarms and dispatch (Fire, Cardiac Arrest, Community Disaster, Injured visitors/staff, helicopter arrival, power failures, telephone switch alarms, blood bank, doors and gas alarms). Also respond to any of the above in the 100 and 200 Medical Arts Building on campus.
• Performs all responsibilities according to the philosophy of the UPMC Health System such that the needs of our customers are fulfilled.
• Respond to any telephone repairs, logging the report, paging appropriate individual to handle repair.
• Maintain Keys and sign-in books for chaplain, volunteers, departments, electrical/telephone closets, lactation room, elevators, and employee parking lot.
• Reports elevator, ATM and payphone problems.
• Answer all incoming telephone calls on the console and redirect to the appropriate location, providing information, placing calls, activating pagers and overhead paging.
• Provide answering service for clients, following instructions, dispatching emergency messages, and verbally or fax messages to the client.
• Dispatch Security assisting with emergency support.
• Contact cab company when needed by departments and prepare paper work.
• Maintain on call schedules for departments.
• Responds to all calls needing assistance from parking lot gates as well as pay stations.
• Provides approved overhead announcements.
• Respond to long-range or in-house pager repairs, replacements and batteries, logging the report, and trouble shooting.

• High school diploma or GED required.
• Answering service clients, in addition, receive all messages handled by In Touch daily via faxes to their office.
• Minimum two-years experience in customer service required, answering service experience preferred.
• Attends in-service and training classes, as required
• The call center operator will type alpha text messages via pagers to physicians, staff members, and answering service clients.
• Must possess proficient spelling/grammar skills, must be able to communicate effectively with all age groups and populations of external and internal customers as well as co-workers on all communication systems in Telecommunications
• Attends mandatory safety, compliance, and other meetings required by Telecommunications and hospital guidelines
• Must possess proficient typing (40 wpm) and spelling/grammar skills.

Licensure, Certifications, and Clearances:

• Act 34
• UPMC is an Equal Opportunity Employer/Disability/Veteran