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Call Center Agent Jobs in Indiana

Call Center Representative/Call Agent I
By MemorialCare Health Services At , Fountain Valley $20.75 - $29.47 an hour
Knowledge of managed care and the business segments.
Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues.
Prioritize service and customer experience within each interaction.
Ensure unforgettable guest experiences through unmatched service.
Demonstrates effective communication, interpersonal, written and verbal skills.
Must possess problem resolution and follow through skills.
Access Management Agent - Patient Scheduler - Call Center
By ATI Physical Therapy At Greater Chicago Area, United States
Experience working in a customer service environment with some knowledge of the healthcare industry.
Experience working in an office environment.
Excellent inbound and outbound telephone rapport building skills.
Ability to multi-task with strong computer skills
Build relationships with external business partners that include physicians, attorneys, nurses, case managers, and other healthcare groups.
1 year in a customer service environment with some knowledge of the healthcare industry.
Call Center Agent Jobs
By Centerstone At Bloomington, IN, United States
Notifies management staff when an authorization is needed to be obtained prior to service being provided.
Demonstrates knowledge and competency in providing service linkage and referrals for Centerstone programs, services and other community resources.
Timely and accurate data entry.
Effectively and efficiently obtains all information (i.e., demographic and clinical information) for accurate documentation in the electronic database.
Attends team meetings, in-service training, and other quality assurance training as assigned.
Meets ethical and clinical standards in compliance with all accreditations.

Are you looking for a job that offers great pay, flexible hours, and the chance to make a real difference? Look no further! We are looking for a Call Center Agent to join our team and provide exceptional customer service. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

A Call Center Agent is a customer service representative who provides assistance to customers over the phone. They are responsible for answering customer inquiries, resolving customer complaints, and providing general information about products and services.

What is Call Center Agent Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask
• Patience and empathy
• Problem-solving skills
• Ability to work in a fast-paced environment
• Computer literacy

What is Call Center Agent Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Call Center Agent Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems

What is Call Center Agent Experience?

• Previous customer service experience
• Previous call center experience

What is Call Center Agent Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and provide appropriate solutions
• Provide general information about products and services
• Record customer interactions and transactions
• Follow up with customers to ensure satisfaction
• Maintain customer databases and records
• Identify and escalate priority issues