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Call Center Agent Jobs in Georgia

Call Center Universal Agent (Temporary)
By Carters Inc. At Atlanta, GA, United States
Demonstrate strong customer service and sales skills to optimize the experience for each customer contact
Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
Holiday work schedule as defined by Management and business needs/volume
Comply with blackout periods as determined by Management
Complete necessary documentation to manage customer complaints, uses and subsequent solutions
Participate in individual and team trainings and meetings to ensure knowledge is up-to-date
Call Center Agent Jobs
By State of Georgia At Atlanta, GA, United States
Manages large volume of inbound calls in a timely manner.
Performs various clerical duties (i.e., photocopying materials, filing, and data entry).
Provides constituents with accurate information in accordance with applicable Georgia codes and regulations.
Registers and documents customer information and any updated requests into a tracking system.
Keeps records of all conversations in our communications center database in a comprehensible way.
Resolves constituents' complaints and answers questions regarding Vital Records requests.

Are you looking for a job that offers great pay, flexible hours, and the chance to make a real difference? Look no further! We are looking for a Call Center Agent to join our team and provide exceptional customer service. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

A Call Center Agent is a customer service representative who provides assistance to customers over the phone. They are responsible for answering customer inquiries, resolving customer complaints, and providing general information about products and services.

What is Call Center Agent Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask
• Patience and empathy
• Problem-solving skills
• Ability to work in a fast-paced environment
• Computer literacy

What is Call Center Agent Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Call Center Agent Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems

What is Call Center Agent Experience?

• Previous customer service experience
• Previous call center experience

What is Call Center Agent Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and provide appropriate solutions
• Provide general information about products and services
• Record customer interactions and transactions
• Follow up with customers to ensure satisfaction
• Maintain customer databases and records
• Identify and escalate priority issues