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Call Center Agent Jobs in Colorado

Call Center Agent (Hybrid)
By Renew Anchored Dentures At Centennial, CO, United States
Excellent time management and organizational skills with the ability to work in a fast paced environment
1-2 days home/remoted (depending on schedule)
Experience with Salesforce preferred (but not required)
Monday-Thursday (11:00am-8:00pm) and Sunday (9:00am-6:00pm)
First 30 days of training in office (Centennial, CO)
Ensure questions are answered in a professional, informative, caring, and correct manner
Customer Service Agent (Dhs Call Center) - Denver Human Services
By City and County of Denver At , Denver, Co $19.72 - $29.58 an hour
Conducts research, using the Colorado Benefits Management System (CBMS), to provide customers with answers to inquiries or problems
Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
At least two years of high-volume, direct contact customer service experience
Previous experience in high-pressure, quality-oriented professional environments
Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
Experience: Two (2) years customer service experience in a call center environment

Are you looking for a job that offers great pay, flexible hours, and the chance to make a real difference? Look no further! We are looking for a Call Center Agent to join our team and provide exceptional customer service. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

A Call Center Agent is a customer service representative who provides assistance to customers over the phone. They are responsible for answering customer inquiries, resolving customer complaints, and providing general information about products and services.

What is Call Center Agent Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask
• Patience and empathy
• Problem-solving skills
• Ability to work in a fast-paced environment
• Computer literacy

What is Call Center Agent Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Call Center Agent Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems

What is Call Center Agent Experience?

• Previous customer service experience
• Previous call center experience

What is Call Center Agent Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and provide appropriate solutions
• Provide general information about products and services
• Record customer interactions and transactions
• Follow up with customers to ensure satisfaction
• Maintain customer databases and records
• Identify and escalate priority issues