Area Customer Operations Manager Jobs

Excellent written and oral communication skills to facilitate successful interaction with all levels of management and staff

Advanced education in process management system (Lean, Six Sigma, etc.) is a plus

Ensure strong internal relationships with the Verra Mobility Account Management team and strong external vendor relationships

Lead Citizen Services leadership team by providing coaching, development, and performance/talent management.

Minimum of 5 years operations management

Minimum of 3 years of vendor/BPO relationship management

Maintain a strong focus on data integrity in all systems associated with order fulfillment, order management, and order invoicing.

Able to thrive in a fully remote work environment under minimal supervision.

Provide customer support for pre order activities - including customer setup, operational requirements adherence, and systems connectivity.

Excellent(best of the best) written and verbal communication skills in a customer-facing role.

Elite organizational skills and ability to pay close attention to the details.

Strong understanding of Retail Operations finance.

Minimum 10 years proven experience in Account Management

BA/BS degree with a concentration in management or similar experience

lead communication and escalation for Account Management team at sites. Foster

Partner with Strategic Account Managers on site specific customer issues

Collaborate with managers and colleagues across multiple departments

Possible direct supervision of Order Managers in designated locations.

A minimum of 2 years of leadership/management experience is required.

A high school diploma or general education degree (GED) is required. BA/BS degree or equivalent preferred.

Recruits, hires, evaluates, trains, develops, and retains Customer Care team/employees.

Conduct regular staff meetings and training sessions.

Provides training for sales, construction teams, and outside parties on proper expectation-setting for the warranty program.

Ensure communities are within the budgetary guidelines by monitoring and analyzing job costs and schedules.

Prior experience in Retail Operations including shipping to stores and Distribution Centers and 3PL management.

Strong prioritization and time management skills with attention to detail and accuracy.

Responsible for elements of staffing (recruiting, interviewing, and selection) and talent management (performance management and activities to achieve performance objectives).

Manage the daily operations across a shift/department including measuring of performance and attendance.

Coach and manage employees, set workload objectives as required to optimize staff effectiveness.

Adhere to all environmental, health and safety SOPs, regulatory requirements, equipment, policies and procedures, including any department specific requirements.

Demonstrate exceptional leadership ability, team management and interpersonal skills

Great fully paid health benefits and an industry-best 401(k)

Do you love managing, motivating and inspiring teams to achieve goals they never thought possible?

Would your direct reports say you really hold them accountable and inspire them to assure they consistently exceed goals?

Would your peers and counterparts say you are a person of high integrity and will always do the right thing?

Are you highly organized and disciplined? Have you successfully run multiple operations?

2+ years of experience managing in a customer service environment; food service and/or large team management is a plus

Prioritize guest experience and enable your team to do the same

Manage your own time and ensure all daily and weekly tasks are completed

Effective communication and interpersonal skills

Experience implementing program changes on large and small scale

Train, coach, and motivate a team of 15+ people across multiple locations

Develop and implement employee coaching plans and work alongside your team to enhance their capabilities through effective performance management.

5+ years of progressive people management experience achieving excellent results

Successful employee performance management (attendance, productivity, skill development, and talent management)

Effective budget management of your area.

Minimum of Associates degree required. Bachelor’s degree preferred, equivalent experience will be considered.

Prefer knowledge and/or practice of Lean methodology as it applies to manufacturing.

At least 5+ years experience in a customer service or eCommerce management role

You will plan, manage, and improve our customer service program across brands.

You will centralize and manage order activity across sales channels and brands. Support new brands, channels and fulfillment centers as required.

We seek a Customer Operations Manager to join our team at Dragonfly.

You will track and report out key performance indicators of our customer service program.

You will implement processes for monitoring and reducing costs associated with fraud.

Degree in Business, Operations, Supply Chain, General Management or a related field, preferred.

Review the weekly work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives.

Proactively identify and manage process improvement initiatives and Lean tools.

Additional duties and responsibilities as necessary.

2+ years of leadership experience.

Variety of voluntary benefits, such as, short term disability

Previous project management experience and skill

Operationally lead to determine objectives and corresponding deliverables; manage to ensure deliverables are met according to timelines, budget and quality standards

Manage and maintain RWE SharePoint and Webpage.

Maintain and update RWE budget tracker and manage the overall agreement execution and PO development for RWE team.

Collaboration with legal and finance for generation of contracts and purchase orders

5 years of organizational experience in a biotech/pharmaceutical company or related experience

Project work order or management system experience would be helpful.

Provides support services in the areas of property management, design and space planning, maintenance of building facilities, equipment and machinery.

Requires excellent oral and written communication skills.

Computer literacy and problem-solving abilities.

Experience in working with automated purchasing systems (preferably Oracle or SciQuest).

Coordinates with the Director to identify and designate funds, schedule facility modifications and follow up on estimates and any related costs.

Create dashboards and manage ongoing reporting needs

Leverage strong analytical skills to quickly understand data and share insights to maximize scale and efficiency with business partners.

Experience with Salesforce and Service Cloud

Proficiency with Microsoft Office, with expert level knowledge of Excel and PowerPoint

Experience in handling large data sets and modeling reports on different platforms

Partner with leadership on key strategic projects to help build a world class customer organization

Must possess a well-rounded background in civil construction management with >10 years’ experience .

Strong communication, negotiation and change management skills

Strong communication and interpersonal skills, coupled with good negotiation, planning, scheduling and people-management ability.

Implementation and management of all safety initiatives

Concrete plant operational and maintenance knowledge and experience.

Competitive salary based on experience and qualifications

QUALIFICATIONS (Education, Experience, and Certifications)

Direct management of Managed Services employees within assigned area.

Direct management and on-site inspection of FSR performance.

Oversight of Ricoh's on-boarding support processes (order management, billing, tech services, professional services) in relation to contractual service and customer satisfaction.

Able to support, lead and manage team through all phases of Change Management

Responsible for effective implementation and management of RICOH Service Excellence

One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.

Manage and coordinate all operational activity for the branches

Work with Area Managers in other areas to coordinate asset transfers

Manage the budget and P&L of the branches

Have experience with multi-stop routing systems & dispatch procedures

Computer knowledge (Navision, Microsoft Office & routing/logistics software)

Assist hotel management and teams in successful completion of all goals, plans, and reports

Coach and council all management in assigned group of hotels to ensure key performance is met

Bachelors degree in Hospitality Management is preferred

Conduct on-site hotel visits and prepare property reports and action plans for the hotel owners, leadership, general managers and corporate staff

Provide technical and knowledge guidance as subject matter experts

Manages time efficiently to meet established project deadlines

Minimum two (2) years project or program management experience.

Minimum three (3) years experience supervising, managing, or leading a protective services workforce (e.g., security, law enforcement, corrections, etc.).

Minimum two (2) years of experience managing operational or project budgets.

Minimum three (3) years of experience in a leadership role with direct reports.

Drivers License (in location where applicable)

Meet business plans, as well as complete managerial responsibilities, to include maintaining labor, schedules, training, losses, and verbatims

Lead the Guest Service Managers through coaching and directing to exceed Guest expectations

Minimum 5 years leadership experience with direct reports

Proven experience in hotel operations

Professional written and verbal communication skills

Experience in Food & Beverage, Merchandise and/or Recreation

Through interaction with the Customers, Operational, Management, and Director/CxO levels, ensure all are able to see the value of the service

Exceptional communication skills, both oral and written, coupled with excellent listening skills

Competitive salary and benefits, including equity

Take ownership of your accounts, be the advocate for, and champion their needs into Zscaler

Work with cross-functional teams to own and ensure customer deployments have completed quickly and efficiently

Through monthly and quarterly interaction become the trusted advisor to your customers