Area Manager - Operations - Hilton Head

Oversee the Recreation, Food & Beverage and Merchandise operations. Lead a Recreation and Food & Beverage and Merchandise Guest Service Managers, mentor and develop salary and hourly non-union Cast Members. Conduct quality conversation, D Achieve updates and performance reviews. Responsible for hiring, performance and compensation decisions. Lead team to exceed Guest expectations, meet business plans, as well as complete managerial responsibilities, including maintaining labor and other expenses within the budget guidelines. Ensure there is a constant focus on Guest Service throughout the operation. Ensure the right plans are in place and applied to make changes, drive creative decisions, and influence planning.

This role will report to the General Manager.

Responsibilities:

• Ensure there is a constant focus on Guest Service throughout the operation
• Create new business by building revenue streams through analyzing metrics and feedback while exploring new industry trends to create future growth and commercialization opportunities
• Grow relationships with Walt Disney World and Line of Business partners to strengthen operations and processes around safety, business growth and Cast experience
• Perform root cause analysis for Guest concerns and partner with impacted departments to determine solutions
• Oversee the hiring and termination process while provide compensation guidance
• Weekly/Bi-Weekly 1:1’s with Leaders to include quality conversation, D Achieve updates and End of Year reviews
• Actively walk the resort throughout each shift and interact with Cast Members and Leaders in all lines of business. Assist with maintaining the overall Guest and Cast experience, ensuring a culture of inclusion
• Lead the Guest Service Managers through coaching and directing to exceed Guest expectations
• Lead all aspects of the daily operations of Recreation, Food & Beverage and Merchandise
• Meet business plans, as well as complete managerial responsibilities, to include maintaining labor, schedules, training, losses, and verbatims
• Attend daily briefings for AM/PM Cast to ensure communication is maintained
• Generate and adapt actions plans reach/sustain/exceed service goals and expectations

Basic Qualifications:

• Ownership of various duties within an operation
• Ability to be flexible with work schedule
• Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, food cost, etc.)
• Proven track record as a leader of leaders and self starter
• Proven experience in hotel operations
• High school diploma
• Minimum 5 years leadership experience with direct reports
• Demonstrated partnering ability
• Ability to display a high level of enthusiasm in leading a team

Preferred Qualifications:

• Professional written and verbal communication skills
• Demonstrated experience in Group Operations
• Experience in Food & Beverage, Merchandise and/or Recreation
• Ability to ensure a focus on leadership development
• Bachelor’s degree or equivalent
• Focus on Guest Service skills

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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