Area Manager, Retail Operations

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. We connect consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to sexual health, hair care, mental health, skincare, primary care, and more.
With products and services available across all 50 states and Washington, D.C., Hims & Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we’re building a future where nothing stands in the way of harnessing this power. We normalize health & wellness challenges—and innovate on their solutions—to make feeling happy and healthy easy to achieve. No two people are the same, so we provide access to personalized care designed for results. At our core, our mission is deeply personal—because we too are customers.
In January 2021, the company was listed on the NYSE and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit forhims.com and forhers.com .
About The Role
As an Area Manager, you will be responsible for assisting the Operations Manager with organizing and directing warehouse operations related to Retail Operations. Coordinating activities to ensure efficient utilization of warehouse resources and optimizing fulfillment flow. You will be a key stakeholder in building something from the ground up and have a tremendous impact as Hims/Hers grows. This role is based in Columbus, Ohio and will report to the Operations Manager.
You Will

• Responsible for maintaining proper inventory control procedures and documentation for all finished product produced, stored, and shipped from the warehouse.
• Responsible for elements of staffing (recruiting, interviewing, and selection) and talent management (performance management and activities to achieve performance objectives).
• Other duties and projects as assigned.
• Ensure all new employees are properly trained, including delivery of staff training as needed.
• Interact with warehouse management regarding any operating issues, including root cause analysis and suggested solutions to help get back on track as smoothly as possible
• Adhere to all environmental, health and safety SOPs, regulatory requirements, equipment, policies and procedures, including any department specific requirements.
• Maintain ownership of a specific functional area (Retail Operations) within the building and all activities and output that area produces.
• Coach and manage employees, set workload objectives as required to optimize staff effectiveness.
• Manage the daily operations across a shift/department including measuring of performance and attendance.
• Maintain department schedules to support fulfillment without delays.
• Plan and coordinate efficient transfer of materials and finished products throughout the warehouse.
• Ensure quality standards and productivity standards are achieved while never compromising safety as a top priority.
• Responsible for troubleshooting and investigating errors or nonconformance within your functional area of ownership
• Facilitate and lead continuous improvement projects to support departmental initiatives/goals.

You Have:

• 3-5+ years of previous leadership and supervisory experience.
• Excellent communications skills both verbal and written.
• GED or high school diploma required. Associate’s degree or higher preferred.
• Proactive and motivational customer focused attitude to help set the tone for an energetic work environment.
• Proficient knowledge of computers and applications such as Microsoft Office (Word, Excel), Google Docs and Gmail.
• Prior experience in Retail Operations including shipping to stores and Distribution Centers and 3PL management.
• Strong prioritization and time management skills with attention to detail and accuracy.

Our Benefits (there are more but here are some highlights):

• Offsite team retreats
• Employee Stock Purchase Program (ESPP)
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee discounts on hims & hers & Apostrophe online products
• Unlimited PTO, company holidays, and quarterly mental health days
• Competitive salary & equity compensation for full-time roles
• 401k benefits with employer matching contribution

Conditions Of Employment

• This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
• Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
• This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
• Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

Outlined below is a reasonable estimate of H&H’s compensation range for this role.
H&H also offers a comprehensive Total Rewards package that includes equity grants of restricted stock (RSU’s) so that H&H employees own a piece of our company.
The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location.
Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!
An estimate of the current salary range for US-based employees is
$60,000 — $70,000 USD
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Hims & hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] . Please do not send resumes to this email address.