Area Operations Manager Jobs

The Director of Operations will be responsible for overseeing the overall operations for an assigned group of hotels within the Luckey's Management portfolio. This person will be responsible for assisting the General Manager in managing daily hotel operation in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities Include:

• Ensure on-going training, promotions, performance reviews, employment termination, and disciplinary measures are administered according to policy and procedure
• Update and discuss adverse incidents, operational issues, claims, and customer service issues for impact and corrective processes
• Ensure acquisition and development of competitive talent and promote opportunities for attracting and retaining high performing talent; ensuring adequate staff to meet operational requirements
• Aid in establishing, communicating and implementing operating standards, tools, and resources
• Routinely audit hotel summary reports and records as required, submitting requested reports and statistics
• Analyze property data and provide potential solutions to increase guest satisfaction and improve operating efficiencies, reduce expense, and maximize revenue
• Ensure that all safety and brand standards are maintained
• Coordinate with Human Resources on personnel issues
• Coach and council all management in assigned group of hotels to ensure key performance is met
• Conduct on-site hotel visits and prepare property reports and action plans for the hotel owners, leadership, general managers and corporate staff
• Partner with other internal departments to continuously optimize financial and guest satisfaction results
• Assist hotel management and teams in successful completion of all goals, plans, and reports
• Develop and leverage internal and external partnerships to maximize achievement of business goals
• Ensure hotels are meeting operational standards
• Participate in the implementation of goals and the successful rollout of initiatives and programs
• Evaluate daily operations and implement measures to improve and exceed guest satisfaction and operational efficiency
• Provide technical and knowledge guidance as subject matter experts
• Maintain compliance with established policies, procedures, objectives, quality assurance, safety, and environmental and infection control
• Develop short term action plans and long range planning for new programs and strategies that impact the hotels based on the existing corporate directed goals and any new goals that are created

Requirements:

• Experienced at operating successful properties and delivering results
• Manages time efficiently to meet established project deadlines
• Possesses an ownership mentality
• Possesses a strong ability to perform independently as well as within a team environment
• Bachelors degree in Hospitality Management is preferred
• Highly organized and able to use organizational tools to track multiple tasks
• Hotel management experience (preferred)
• Able to travel to hotels within selected region
• Keeps abreast of latest industry products, services, information and best practices
• Enjoys a variety of tasks and being highly mobile
• Follows-through and follows-up on his/her own work and the work of others

Job Type:

• Full-time

Benefits:

• Paid time off
• Health insurance

Schedule:

• Monday to Friday

Experience:

• Hotel management experience (preferred)