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Applications Help Desk Jobs in New York

Help Desk Manager | Brooklyn, Ny
By Motion Recruitment At Brooklyn, NY, United States
3+ years of hands-off management experience
Experience conducting performance reviews and handling hiring/disciplinary responsibilities
5+ years of experience in IT
HIPAA training is a bonus!
Nyeis Help Desk Consultant
By NYC DEPARTMENT OF CORRECTION At , New York, 11101, Ny $47,418 - $69,462 a year
Proof of Education according to the education requirements of the civil service title.
A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.
Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e., telephone, Cable, Mobile Phone)
Help Desk Coordinator Jobs
By AKA At New York, NY, United States
Manage tech inventory, including laptops, desktops, computer accessories, telephones, etc.
Create, update, and manager user permissions and group assignments in the Active Directory.
In-depth technical background and abilities in both Windows and Mac environments, including troubleshooting software and hardware issues.
Knowledge of VOIP phones and networking, allowing for troubleshooting of connectivity and phone-related issues.
Excellent verbal and written communication skills to interact with users of varying technical backgrounds, providing clear and concise instructions and explanations.
A competitive salary between $45,000 - $50,000, commensurate with experience.
Help Desk Administrator Jobs
By Entre Computer Services At Batavia, NY, United States
Technical acumen and experience servicing applications for end-users
Sets up PC workstations for employees
Assigns and maintains user access to network and software
Corrects data-entry errors and performs routine maintenance
Acts as a direct contact for end-users who may encounter any issues using our client's software
Uses multiple forms of communication (phone, email, etc.) in order to assist users
Help Desk Engineer Jobs
By January Technologies At , New York, Ny $75,000 - $115,000 a year
Ensure that our software remains updated against the latest vulnerabilities
Experience administering and troubleshooting devices running OS X.
An interest in securing systems and you want to take that knowledge to the next level.
Experience or interest in cloud-centric technologies.
Great written and verbal communication skills.
Commuter benefits for your travel to/from the office
Help Desk Engineer Jobs
By Quontic At Queens, NY, United States
Perform special projects, and additional duties and responsibilities as required
Additional 2 years+ of progressive experience in functional area
Extensive experience with IT systems, networks, and related technologies, specifically with Office 365, MS Windows, and Active Directory
Solid knowledge of best practices in IT administration and system security
Strong analytical and problem-solving skills
Excellent interpersonal and communication skills, effective work relationships and ability to work effectively in a fast-paced team
Help Desk Liaison Jobs
By NYU Langone At , New York, 10016, Ny $106,230 - $123,000 a year
Previous experience with vendor governance, management & contractual operations
Knowledge and management of support venues, including self-service, chat, bots, etc.
Participate in Helpdesk contract negotiations; review& edit amendments working with the MCIT contract management team.
Ability to manage financial Helpdesk administration, including managing a multi-million dollar budget, invoices and contractual service level requirements/penalties
Initiate, manage and participate in Helpdesk and end users support projects, including automation implementation and online self-service catalog development.
Manage contractual SLAs. Run month-end reports to derive monthly contacts. Manage Helpdesk financials, invoices & service level tracking.

Are you looking for a job that allows you to help people while using your technical skills? Look no further! We are looking for an Applications Help Desk professional to join our team. You will be responsible for providing technical support to our customers, troubleshooting application issues, and providing solutions. If you have a passion for problem-solving and helping others, this is the perfect job for you!

Overview Applications Help Desk is a customer service role that provides technical support and assistance to customers who are having difficulty using applications or software. The Applications Help Desk is responsible for troubleshooting and resolving customer issues, providing technical advice and guidance, and helping customers to understand how to use applications and software. Detailed Job Description The Applications Help Desk is responsible for providing technical support and assistance to customers who are having difficulty using applications or software. The Applications Help Desk will troubleshoot and resolve customer issues, provide technical advice and guidance, and help customers to understand how to use applications and software. The Applications Help Desk will also provide customer service and support for applications and software related inquiries. Job Skills Required
• Excellent customer service skills
• Knowledge of applications and software
• Ability to troubleshoot and resolve customer issues
• Ability to provide technical advice and guidance
• Ability to explain complex technical concepts in a simple and understandable manner
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in customer service and technical support
• Knowledge of applications and software
• Ability to troubleshoot and resolve customer issues
• Ability to provide technical advice and guidance
• Ability to explain complex technical concepts in a simple and understandable manner
Job Knowledge
• Knowledge of applications and software
• Knowledge of customer service and technical support
• Knowledge of troubleshooting and resolving customer issues
• Knowledge of providing technical advice and guidance
• Knowledge of explaining complex technical concepts in a simple and understandable manner
Job Experience
• Experience in customer service and technical support
• Experience in troubleshooting and resolving customer issues
• Experience in providing technical advice and guidance
• Experience in explaining complex technical concepts in a simple and understandable manner
Job Responsibilities
• Troubleshoot and resolve customer issues
• Provide technical advice and guidance
• Help customers to understand how to use applications and software
• Respond to customer inquiries in a timely manner
• Provide customer service and support for applications and software related inquiries
• Maintain customer records and documentation
• Monitor customer feedback and provide feedback to management