Register
Recruit Create CV

Analyst It Support Cts Jobs in Pennsylvania

It Support Analyst Jobs
By DVI Technologies, Inc. At Pittsburgh, PA, United States
Experience working in an IT environment with emphasis in Service Desk and Operations Management
Experience working with virtual / remote staff members.
Troubleshooting and resolving remote hardware, software, and network issues
Strong communication, organization, and planning skills
Ability to learn and share knowledge with other team members.
Experience working both independently and as part of a project group.
It Support Analyst Jobs
By Motion Recruitment At Audubon, PA, United States
Tier II Technical Support experience
At least two years of IT operational or equivalent experience
High analytical and problem-solving abilities
Solid understanding of ITIL practices is a plus
Fixing any technical issues as needed
Troubleshooting/escalating technical issues as necessary
It Support Analyst Jobs
By InvisALERT Solutions At West Chester, PA, United States
Maintain a known error database and frequently update Application knowledge base with new features.
1-3 years’ experience in a customer facing role
Excellent verbal and written skills – You will be required to demonstrate this at the interview
Subject matter expert on all Invisalert products
Works directly with customers to resolve moderately complex application issues, services, and assists with updates and maintenance.
Uses discretion to effect timely solution of problems to ensure customer satisfaction, eliminate downtime.

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for an Analyst IT Support CTS to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and helping customers resolve their technical problems. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview:

Analyst IT Support CTS is responsible for providing technical support to customers and internal staff. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints.

Detailed Job Description:

Analyst IT Support CTS is responsible for providing technical support to customers and internal staff. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. The Analyst IT Support CTS will also be responsible for maintaining and updating customer records, responding to customer inquiries, and providing customer service.

What is Analyst It Support Cts Job Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of network systems and protocols

What is Analyst It Support Cts Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in IT support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent

What is Analyst It Support Cts Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Analyst It Support Cts Job Experience?

• At least two years of experience in IT support
• Experience in customer service
• Experience in troubleshooting hardware and software issues

What is Analyst It Support Cts Job Responsibilities?

• Provide technical support to customers and internal staff
• Troubleshoot hardware and software issues
• Provide technical advice and resolve customer complaints
• Maintain and update customer records
• Respond to customer inquiries
• Provide customer service