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Analyst It Support Cts Jobs in Georgia

It Support Analyst Jobs
By Bayforce At Atlanta, GA, United States
You have experience with using Active Directory tools
General application supports this ranges from client backup software to remote connection software.
Required proficiency in verbal and written business communication skills.
· 5+ years of experience in delivering end user IT support
Understanding of Administration and troubleshoot network operations on a day-to-day basis.
ITIL Based Service Delivery tools (ServiceNow)
It Support Analyst Jobs
By Daley And Associates, LLC. At 55 applicants, United States
Project management, multi-tasking and prioritization skills with experience meeting deadlines
Excellent customer service orientation, communication skills (in person and remotely), problem solving ability, and attention to detail
Certifications such as CompTIA A+ and/or Microsoft certificates a plus
Experience with video conferencing systems and platforms (Microsoft Teams and Zoom/Zoom Rooms)
Knowledge of modern computer networking and cloud technologies
Associate’s degree in information technology, information systems, or related field, or other IT-related training

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for an Analyst IT Support CTS to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and helping customers resolve their technical problems. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview:

Analyst IT Support CTS is responsible for providing technical support to customers and internal staff. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints.

Detailed Job Description:

Analyst IT Support CTS is responsible for providing technical support to customers and internal staff. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. The Analyst IT Support CTS will also be responsible for maintaining and updating customer records, responding to customer inquiries, and providing customer service.

What is Analyst It Support Cts Job Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of network systems and protocols

What is Analyst It Support Cts Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in IT support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent

What is Analyst It Support Cts Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Analyst It Support Cts Job Experience?

• At least two years of experience in IT support
• Experience in customer service
• Experience in troubleshooting hardware and software issues

What is Analyst It Support Cts Job Responsibilities?

• Provide technical support to customers and internal staff
• Troubleshoot hardware and software issues
• Provide technical advice and resolve customer complaints
• Maintain and update customer records
• Respond to customer inquiries
• Provide customer service